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Business Profile

Property Management

Condo Control
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an HOA boardmember for ******** **** ******, Inc. located in Burbank, CA. The HOA board entered into an annual subscription service with Condo Control but last year in Sep/Oct 2023, we determined that owners weren't using the Condo Control portal, so we voted to discontinue the service for the upcoming renewal cycle in November 2023. The HOA President, *** ******* called Condo Control and informed them that we were no longer interested in their services (provide online portals for HOAs) and would not be renewing. The other two board members, myself and ****** ****** kept receiving renewal notices from Condo Control via email. We responded four times in writing to the company that we were cancelling their services (1 Nov 23, twice on 6 Nov 23 and 15 Nov 23). The company has since tried to take money directly from the HOA's bank account in the amount of $648.90 several days ago. * *** ******** ** *** **** ** * ***** ****** ***** ** ***** ********* ************* ********** *******. We informed them 5 times, as indicated above, once by telephone, and four times via writing. We are no longer interested in their services *** **** *** ******* ** ************.

    Business Response

    Date: 08/03/2024

    So to summarize they tried to cancel with less than 30 days notice to renewal. Then on Nov 14th 2023 they confirmed they will be paying the invoice via check...

    They happen to have payment details in their workspace for the ACH withdrawl which were then used to attempt to withdraw the funds for the outstanding 2024 invoice. 

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