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Business Profile

Publishers Directory

White Pages Canada

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On White pages Canada website my personal information is there and it needs to be removed ASAP as it's a security reason. It's is super important that is off please and thank you!

  • Initial Complaint

    Date:10/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to contact this business numerous times to have my info and my family's info removed, with no response or removal. Please remove all the info under both of the pages with my last name from whitepagescanada.ca. This is a security issue and my family and I never consented to this info being posted.

  • Initial Complaint

    Date:02/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website has my information up and I have sent several requests to have it taken down. I do not want my personal information displayed. This is a privacy issue. I have contacted them on numerous occasions to remove this they have not. I did not give them permission to display my information. I cannot get ahold of anyone on this website about this. What can be done? Thanks.

  • Initial Complaint

    Date:24/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    White pages is listing outdated information. They can not be reached to remove outdated information. All I want is for them to remove listing for: ********* ****** *** **** ***** st. chilliwack bc 6*********. Information is false. Tried to email and phone numerous times.

  • Initial Complaint

    Date:08/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Privacy Breach: I want to report that the organization “White Pages Canada” has my information (Name, Full address, Phone number) listed on its website. I have never authorized them and my repeated requests have been unanswered. Link: ******************************************************_*******/I have exhausted all avenues to contact white pages. They do not have any mailing address or contact number on their website. The website only provides an online form to be filled out and does not send any acknowledgment of any request made through the form. I have sent numerous requests via their online form since December 2021 and to my disappointment, no one has got back to me. So, you are my last avenue to address this issue so I can get my information removed from the website

  • Initial Complaint

    Date:19/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted whitepages Canada several times to have my address and phone number removed from thier website but I can't not get them to remove it. They just don't respond to my email and my information is still up. I would like to have my address and phone number removed from thier website and thier third party companies.

  • Initial Complaint

    Date:08/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WhitePages putting my name, phone number and especially address online has made me vulnerable. I want them to remove my listing immediately.

  • Initial Complaint

    Date:22/08/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can you please have my name (***** * *****), address and phone number removed from their website: whitepagescanada.ca

    thank you

    Customer Answer

    Date: 15/09/2022

     It appears my name has been removed from their website. I did not hear back from them.

     

    If there are many more problems I will reach out. Hopefully it has been resolved.

     

    Thank you very much for your help.


  • Initial Complaint

    Date:11/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website posted my personal information without my consent. I tried to contact them by email but they didn't answer back.

  • Initial Complaint

    Date:10/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there,

    My parents have been getting phone calls from frustrated ************ customers on their home landline for more than six months.

    They've had the same phone number for decades and it has never been associated with any kind of business. But for some reason it has been listed on several different directory websites as belonging to a ************ storefront in Etobicoke, Ontario.

    I have been able to get their phone number delisted from several websites on their behalf. However, there is one website at which the phone number is still live, and this is still causing them to receive several calls a day.

    ************'* privacy office recommended that I reach out to you and ask for an investigation of the clickbait site called White Pages Canada, which does not list any contact information and did not respond to my message of several weeks ago via their contact form.

    Is there something that you can do to help with this? Can you contact the directory business and ask them to remove the number that is wrongly associated with your business? **** ** *** **** ** *** ******** ********************************************************************* * ** **** ********* * ********** ** *** ******** *** ** **** ** *** *** ***** ******* ************** *****

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