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Business Profile

Magazine Publishers

Dance Media Group - The Dance Current Magazine

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:01/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 24, 2024, I subscribed to The Dance Current magazine and ordered a few back issues of the magazine. I paid $37.65 for the 3 back issues and $104.74 for a 3 year subscription - for a total of $142.39.

    Soon after my order, ****** **** went on strike, so I assumed there would be some delays. Once the strike was over and I still hadn't received anything in the mail, I sent an email on January 29 to ask when I should expect to receive the back issues and the first issue of my subscription. I was told they would figure it out and get back to me. I followed up again Feb 13, again was told they were waiting for answers from the editorial staff and would let me know soon. I followed up again on March 19, still no sign of anything in the mail. I was told they were having a hard time getting answers and would put in a refund request for me. That was on March 20. I followed up again on April 23 and have heard no response. I would like my money back as I have not received anything in the mail and it doesn't look like any magazines will be sent to me. Thank you for anything you can do to help.

Dance Media Group - The Dance Current Magazine is NOT a BBB Accredited Business.

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