We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Purses

The Pre Loved Bag Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Purses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    I have reviewed the response made by the business and find that this resolution is satisfactory to me.




    ******* ******

    Business Response

    Date: 26/07/2024

    This individual saw a full minute video of the preloved item

    she thanked me for giving her a deal and then praised me for the professionalism 

    now without a single msg to me she posts on bbb

    you bought a $300 authentic preloved ***** clutch girl , not a $1000 brand new item.

    Our items are used …..

     

  • Initial Complaint

    Date:22/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    I am rejecting this response because:

    -these people are extremely unprofessional and speak to their customers with complete disrespect.

    -they bring in ***** ******* bags from Japan *** **** **** *** * *** ****.

    ***** *** ******** *** ***** **** *** ****** **** **** ***** *** ****

    -they claim “If you have any concerns regarding the origin or authenticity of any product posted by us please contact us directly and we would be happy to confirm its origin.” HOWEVER, when I asked them to authenticate they told me to go elsewhere and spend more money. If they authenticate their bags using ******* then the bags should come with a certificate of authentication, which their bags do not.

    -this business also claims “We do not accept returns as our products are exactly as described and never misrepresented.” HOWEVER, the bag I purchased from them was not exactly described AT ALL. They should have made it very clear that the bag came with a ********** smell, *** ****** **** **** ******** **** *** *** *** **** ****** ****** ** *** Which makes it completely unusable unless it gets detailed and cleaned… 

    -******* **** *** ************** ************** *** *************** *** ****** **** **** ** ******* ** *** ******** **** *** *** ****** **** **** *** *** **** The moment ***** ********* ask them any questions about their purchases they get blocked or spoken to **********. 

    ***** ****** *** ***** ******** **** ** ** *** ******** No matter if the bags are real, or not - they are not being described with the details that should be provided. ** *** ***** * **** *** ****** *** ****** **** ** **** ****** *** * ******* ****** I’d rather pay full price for the real deal and get a nice clean bag that’s usable. 

    *** *** ***** *** **** ** ** ********** ******** *** ****** **** ** ** ******


    **********

    ** ****** ******
    *****

    Business Response

    Date: 22/09/2023

    *** **** ********** ** ** ********** ****** *** ******** ** **** *** * ********* ** ********* **** *** ******* ** **** *** **** *** ********* ** ********* *** ** ******** ** ******* ** **** . We **** use an artificial intelligence app caled ******* that authenticated each and every item we bring in from Japan. The Canadian government also inspects each and every item that enters the country ** ******* ***** ** * ***** . This individual ********** ** **** *** * *** would not stop sending emails to us ******** ** of false accusations. We take pride in what we do and the brokerage we work with inspects all our packages . ******* ** *** ***** *** ******** and getting the item authenticated from ************************* for $20 she decided to ****** ** *** accuse us of false information. Her item is authentic * ***** * ****** ***** *** *** ******* ****** ** ** **** ****** ** ***** ************ ***** ******** *********** ****** **** *** ** ******* *** ****** *** ****** *** ***** *** ****** ** **** ***** ** ** ****** *** ** ********** ************ ******** ***** ** ******* ******* ** ********** ***** ***** ******** ** ** * * **** *********** **** ********* **** ** *** *** ** **** **** *

    ****** ******* ** ******* *** ** ********** ** **** ** **** *** **** ********** **** *** ******** *** **** ** **** ** **** ****** ** * ********* *

    * **** **** ** ********* ** ***** ******* *** ** ******** *** ********* **** ****** ****** **** *****

    we only sell authentic items and our website ******************.com accurately describes all the items we sell . In big black bold writing on every screen it says no refunds no exchanges and no returns as what you see is what you get . ***** *** *** ** ******* ****** *** I wish you the best . I have all your emails saved as mention and your bag you purchased is authentic please ****** another company .

    Business Response

    Date: 27/09/2023

    *** **** ** *** ********** ** * ****** ******

    ***** ***** **** we have a successful business bringing in authentic luxury from Japan.

    ** **** ****** ***** ****** ******* ** *** **** *** **** ****** ****** **** *** ****** **** ********* ******* *** ***** *** *****

    **** ****** ** * ****** ***** ****** ******* **** **** *

    she bought the bags 6 months ago from me told me she loved me and loved the bag then 6 months later asks me for an exchange .

    read our website prior to purchasing , no refunds , no exchanges all sales are final.

    *** ****** ***** ***** ******* ** **** ****** ******* ******** ** ********* ****** *

    *** ***** **** ****** *** ****** ** ***** ** ** ******** *

    *** * **** *

    ** **** **** ** ********* ** ***** *******

    **** ********* ** ****** *** ****** ** *** ** ***** *** **** **** *** ** ******** ****** **** **** *** * * ********** *************

    *** **** *** *** **** ********* **

The Pre Loved Bag Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.