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Business Profile

Renewable Energy

NRG Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not happy with the heat pump system and would like it taken out.
    We were fine with our old system until you convinced us by showing us this new heat pump would reduce our utility billing but instead our hydro bill has tripled. And still no rebate from the government has been received, also you were suppose to take over the lease agreement for our current existing hot water tank but didn’t do. This new heat pump equipment has done nothing you made us think it would do. Hence we don’t want it any more

  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying to reach the company for 23 days so far with no responses to email or phone. Once product is installed, they don't answer. I have 8 outstanding concerns/ questions.
    1) Payment is supposed to be $125.00 not $154.73 as indicated on the letter
    2) Interest rate is supposed to be 0% not 10.99%
    3) Term is supposed to be 120 months (10 Years) not 36 or 240 months as per the letter
    4) Was not advised about an Administration fee of $49.00 which has already been charged by ***** 5) $15000.00 has not been deposited to my account yet. Has NRG Canada received this money for the cost of the equipment?
    6) When will the auditor come for the 2nd & final visit?
    7) When will the $2000.00 rebate be submitted and then paid to me?
    8) Please also send me the contract which I never received.

    All these questions have been ignored.

NRG Canada is NOT a BBB Accredited Business.

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