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Business Profile

Restaurants

Freshii

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Freshii's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Freshii has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Freshii

      1027 Yonge St 3rd Floor Toronto, ON M4W 2K9

    • Freshii

      A12 - 777 Guelph Line Burlington, ON L7R 3N2

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:22/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 20th 2022 I purchased a Baha bowl, well it was customized because it's no longer on the menu anyways when I got back to work to eat my lunch the food had brown lettuce and burnt brown rice from the bottom of its rice cooker mind I went there around 12:30-1ish. also the avocado was moldy. I called because I couldn't eat the food, and was not able to return to the store till after my shift. The lady I spoke with said it was fine to come get a refund. cool 5pm I go there and I'm told "I can make a fresh bowl" because the manager isn't here to give you a refund. okay I'll come back tomorrow. I show up this afternoon (july 21st) and who ever the manger is at this location ********* you don't have receipt I cant help you we don't give refunds. the person who rang me in didnt give a receipt. here my thing I dont want a new bowl of **** food so what I want is my money back. and they need to work on customer service (***************** LOCATION STORE 1201)
      I'm really not happy and that's not the first freshii location to serve spoiled, no good food and then have the nerve to put the name freshii. *********************************. you might want to pay a surprise visit to that location. and no I'm not interested in anything from freshii not a freshii gift card or food from freshii I just want my money back. (this is what I sent to them )
      they responded with an automated response Hi *******,
      Thank you for letting us know about your experience. Our sincere apologies for the food quality issue you noticed. We pride ourselves on having fresh ingredients (it's even in our name!) so this is certainly not up to Freshii standards. We will review our quality standards with all management and team members and ensure they pay very close attention to the quality of all items being served. As we are a franchised-based business we believe in allowing our store owners to make this righ

      Business Response

      Date: 12/08/2022

      Business Response /* (1000, 10, 2022/07/26) */
      My name is Jeremy and I am the Support Manager here at Freshii Partner Support Center. In my role, I work with our Franchise partners and guests each and every day. Your email was forwarded to me by our COO to look into and respond to you.

      Details:
      On July 21 the guest reached out to *****@*******.com let us know about their experience at the store.

      We sent the following response to the guest:

      Hi *******,

      Thank you for letting us know about your experience. Our sincere apologies for the food quality issue you noticed. We pride ourselves on having fresh ingredients (it's even in our name!) so this is certainly not up to Freshii standards. We will review our quality standards with all management and team members and ensure they pay very close attention to the quality of all items being served.

      As we are a franchised-based business we believe in allowing our store owners to make this right for you. We have shared their contact information for you below should you need to contact them for any reason now or in the future.

      **************@*******.com
      XXX-XXX-XXXX

      Thanks again for taking the time to provide feedback. We hope to see you again soon!

      Sincerely,

      Freshii Support

      As our goal is to ensure our Franchise partners reach out to the guest to recover and help make it right, as this builds a strong relationship between the guest and the store, we sent the following response to the store:


      Hello,

      We recently received guest feedback at your location regarding a food quality issue with lettuce and rice. We have provided the guest information below so you may reach out to them quickly for guest recovery.

      Please see the details below:

      Sincerely,

      Freshii Support


      Upon receiving the above message, the store replied back with:
      This guest was kicked out of the mall due to **********, discrimination, and profanity. She wants a full refund for her food. We offered to make anything on the menu for her but since she did not have her receipt and we don't even know if she purchased anything from us. She came in the next day demanding her full refund, and calling my staff really nasty names, and being discriminating against us. This is Canada and we all live together peacefully no matter our skin colour or background. we called the security to remove her from the premises, and she is not allowed to come into the mall anymore. She will not be getting any refunds from us.

      Thanks,

      Management


      Please let me know if you have any additional questions or anything else we can assist you with.

      Thanks,

      Jeremy



      Manager of Support and Training
      P XXX-XXX-XXXX
      E ************@*******.com
      Freshii.com @freshii

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