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Business Profile

Seafood

Daily Seafood

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seafood.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 5, 2022. I purchased 2 seafood feasts ($240) from Daily Seafood for delivery before Christmas. I was informed that items were ready to ship Dec 20, 2022 and would arrive before Christmas. As no package arrived and no tracking number was provided I made numerous attempts to receive info regarding my order and all inquiries were not answered even though promises were made to respond with a solution.Due to the nature of order ( fresh seafood) I no longer want or need seafood that has been in delivery for over a week, the items were a Christmas Gift for family who had travelled home for Christmas and have now since returned to their homes. There was zero communication with either Daily Seafood or the courier company regarding the order being delayed. Daily Seafood has put blame on the weather but delivery was expected well before the weather became an issue. I personally believe that it has become a possible health issue if the order was to arrive as I do not know where the items have been stored and at what temperature, as far as I’m concerned the items have expired and I do not believe I should be charged for their negligence.

Daily Seafood is NOT a BBB Accredited Business.

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