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Customer Review Ratings
Average of 9 Customer Reviews
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Review fromJohn B
Date: 02/05/2025
5 starsJohn B
Date: 02/05/2025
Great job guys. Came quickly for a few adjustments on the camera !!!
PROTECTION PLUS INC
Date: 05/05/2025
Thank you for your review and your business. Stay safe.Review fromPerry T
Date: 23/01/2025
5 starsPerry T
Date: 23/01/2025
We are very satisfied with the service provided by Protection Plus. We just had a service call by Deion D. He was very personable and knowledgeable. He easily fixed our issue. We highly recommend Protection Plus. ***** **PROTECTION PLUS INC
Date: 05/05/2025
Much appreciated. All the best.Review fromDavid B.
Date: 12/11/2024
5 starsDavid B.
Date: 12/11/2024
We have been customers for five years and they are very professional and great to work with. They DO NOT over sell equipment that would provide only a marginal benefit. We called them because the batteries in the door and motion sensors had exceeded their lifecycle. The service call was as always reasonable and very professional. Highly Recommended.PROTECTION PLUS INC
Date: 13/11/2024
Thank you for your continued patronage. Much appreciated. Stay safe.Review fromJosee Q
Date: 30/04/2024
5 starsJosee Q
Date: 30/04/2024
Great service! Willliam was able to quickly upgrade the alarm system so that it was now compatible to Rogers Ignite. He also identified and fixed a wiring issue after 20 years of use! Thanks William!PROTECTION PLUS INC
Date: 01/05/2024
Great to hear! Stay safe with your Protection Plus Alarm System.Review fromFrank M
Date: 06/04/2024
5 starsFrank M
Date: 06/04/2024
Steve made sure before he left that I knew everything inside out and also that I was completely happy with the work I recommend Protection Plus to everyonePROTECTION PLUS INC
Date: 12/04/2024
Thank you very much for your business and your recommendation. Stay safe and all the best.Review fromDenise M
Date: 03/11/2023
5 starsThe Protection Plus technicians (Deion, Joe and Brandon, Installed a new alarm system and camera system for us during our second commercial renovation. The work was completed on time and to our specifications. The trio team they sent were knowledgeable, professional and supportive. Not to mention their phenomenal administrative staff putting up with all of my non techie calls. They were all exceptionally helpful, knowledgeable and supportive. Thank you Rod, Ruby and Steve. We look forward to using their services again the near future with our 3rd location installation. We also have home security with the company since 1997. Definitely recommend Protection Plus!Review fromVirgilia P
Date: 27/09/2023
1 starVirgilia P
Date: 27/09/2023
I have been with this company for the last four years and it has been a disappointment from the beginning. From being oversold at my consultation. From buying bad product that 3 to 4 years later, they refunded me because the owner or the manager admitted it was a faulty product, and they were no longer carrying them because of the problems they had with them. From being in comfortable with their service technicians. They blamed me in the end and said that I was not happy and they were discontinuing my service and leaving me high and dry. I am left with faulty equipment and no monitoring and to boot. They wanted me to pay $245 for the last visit that the sensor is still not working and they’re telling me it’s MAYBE an environmental problem. **** ****** ** ***** * ***** ** ***** **** ****** ******* * *** *** **** ** ** *********. I just want it to be factual. Their last visit in my home wants to fix And it was not fixed. I had to call them back within a few weeks. I was not comfortable with the technician they sent and I asked them not to send him back. Sure enough they sent the same technician to fix the problem, and I refused him entry to my home. When someone tells you they are not comfortable in the presence of someone it should be taken seriously when I then brought it up when speaking with the general manager he said he never heard about it, of course he would say that. I told him look at your logs when I called in the office and said I will not let him in send someone else, which they never did.. * ***** **** **** ** *** ***** **** ******** ********* *****PROTECTION PLUS INC
Date: 20/10/2023
Thank you for sharing your thoughts and experiences with us through your review. We are aware of your situation. Indeed, Protection Plus did install a security system at your home several years ago. We refunded you for the faulty video doorbell that presented issues and, in your own words, "after 3-4 years" of use. We had to credit the refund against a significant past-due amount you still owed for alarm monitoring. Regarding your concerns about our service technician, Deion, we want to assure you that he, along with our other technicians, undergoes thorough vetting, insurance validations, driver abstracts, background and police checks, and most even holds security clearances due to our engagements with various levels of government. We understand that comfort and trust are paramount. He was not the only technician or staff member you voiced concerns about. You had a "problem" with everyone you dealt with. Franky, being uncomfortable was mutual with every technician and staff member who interacted with you. No one likes to be spoken down to, yelled at, and dismissed, not our techs or office staff. As a result, most of our staff refused to deal with you any further. Our objective is to provide a service that meets the needs of our valued customers, but we understand, after being in business since 1994 and having served tens of thousands of customers, our offerings may not be the perfect fit for everyone. Thank you for giving us a chance to serve you and affirming the authenticity of our thousands of social media reviews, averaging a 98 % satisfaction rate. We wish you the best in your future pursuits and hope you find a security solution that aligns seamlessly with your needs and preferences. Allan B., President, Protection PlusReview fromChris K
Date: 10/05/2023
5 starsGreat service by Steve and his team. Technicians Patrick and Deion were excellent as well. Thank you againReview fromTodor L
Date: 25/08/2022
5 starsDeion - contagious positive attitude, arrived on time, with excellent expert knowledge, explained everything related to the products and services, and offered borad spectrum of options to consider.
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