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Business Profile

Siding Contractors

S2S Services Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:17/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    S2S was given a deposit of $676.87 (negotiated down from larger amounts requested) to provide siding repair and replacement services on my house. Over a period of roughly 4 months, these services were repeatedly scheduled and delayed, each time with a new excuse. Finally, no services having ever been provided whatsoever beyond two inspections, I said I wouldn't tolerate any more delays and requested my deposit back. That was on November 2nd. On November 7th, S2S was given a deadline of November 11th at 5 PM to return my deposit. They accepted this deadline in writing, then completely ignored it in reality. In response to an angry phone call, they emailed me on the 12th stating that they're waiting for a refund from a supplier for materials. This is another invalid and fundamentally dishonest excuse for yet another ostensive delay. My contract was with S2S, not its suppliers, and having failed to perform the services, S2S must return my deposit. When and whether S2S gets a refund from the supplier is entirely irrelevant, and being used as an attempt to distract and deflect from their refusal to return my deposit. I want my deposit back immediately.

    Customer Answer

    Date: 23/12/2022

    The business involved here returned my deposit following numerous complaints and a threat to report them to the Ontario Ministry of Government and Consumer Affairs.

S2S Services Corp is NOT a BBB Accredited Business.

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