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Business Profile

Solar Energy Products

Solify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solify keeps calling to make appointments, they did not show for their first in person and continue to call, their number comes up as spam first, second their phone ***** out and they don't acknowledge you saying hello who is this *** ***** **** * ****** **** **** **** ******* ** ** ***** **** * ****** **** *** ** **** **** **** **** *********** *** **** **** ** **** ******* *********. ***** ****** *** ******* **** **** ** ***** ***** ********* ***** *** **** ** ** ************ *** ***** ******* ****** **** ***** ** ** **** *** **** **** ** ******** ******** ** **** ******** **** ******* **** ********* *** *************

    Business Response

    Date: 22/10/2024

    Dear *********,


    Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience you’ve experienced during your interactions with Solify. We take customer feedback seriously and are committed to improving the quality of our service.


    Appointment Scheduling: Each time we reached out to you, it was in an effort to confirm or reschedule an appointment. However, we understand that you stated you had already made an appointment with us. After carefully reviewing our records, we were unable to find any confirmed appointments in our system. We regret any confusion this may have caused and are taking steps to ensure that our scheduling system is more transparent and user-friendly moving forward.

    Communication Issues: We understand how important clear and respectful communication is, especially in professional interactions. We have looked into the phone issues you mentioned, including the number appearing as spam and the call quality, and we are actively working with our team to resolve these technical problems. We want every interaction you have with us to be as smooth as possible.

    Text Miscommunication: We are deeply sorry for any misunderstanding that may have arisen from the text messages. Please know that we value all of our customers and their unique experiences. The comment you referenced regarding your service history was inappropriate and does not reflect our values as a company. We will be addressing this with our team and taking corrective actions to ensure this type of communication does not happen again.

    Resolution Request: We fully respect your request to no longer be contacted by Solify. We have adhered to this by activating a "Do Not Disturb" status for all forms of communication associated with your account. This ensures you will no longer receive calls, texts, or emails from us. If you would like to reconnect in the future, we would be happy to assist at that time.

    ********* ********* ** ********** **** ****** ******** ********* *** *************** ***** **** ******** ** *** ********* **** ****** ********** *** ********* *** ********* ******** ** ******* *** ******** ******** *************** *** ******* *** **** ****** ** *** ********* *** ** **** ****** **** *** ************ ******* **** ***** ********
    Once again, we sincerely apologize for the inconvenience you've faced. We would like to make things right, and should you decide to re-establish contact, we will prioritize ensuring a better experience for you.
    Thank you for your service, and we wish you the best.

    Sincerely,


    ***** ** Customer Relations Manager (Support & Compliance)
    Solify

Solify is NOT a BBB Accredited Business.

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