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Business Profile

Sporting Goods Retail

Arc'teryx Toronto Premium Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought this jacket in October 2023. I was from a warehouse for $850 plus tax so I had no option to return as it is that there was no Arcteryx store in Newfoundland. However the stitches made during sewing were not properly done, one length on the left side was not flat and it was longer than the other right side. This is not the item I should be paying for. ***** *** **** **** ****** ****** **** ***** * ** ****** ************ *** ** *** ********* **** ****** **** **** ****** *** ******** ****** ******** ** ***** ******* *** *** their response is . If you are experiencing an issue with the stitching, we recommend completing a Product Service Request form and one of our representatives will see if we can help you in any way. ****************. I am obviously have an issue paying for a bad designed or sewn jacket. That’s why I am bring it up here if any thing can be done

Arc'teryx Toronto Premium Outlet is NOT a BBB Accredited Business.

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