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Business Profile

Sporting Goods Retail

Pro Hockey Life

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Pro Hockey Life's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pro Hockey Life has 7 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to get the company to honour a gift card since May 8, 2023 which their new POS system isn't able to handle in stores. Back and forth and lots of promises and never a resolution. Last promise was made Sept 13, 2023 and no further communication received. *** ******** ******** *** ******* ** ***************

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought product online on may 8 2023. May 10 I requested a return label. I returned some of the goods, in particular the Goalie Pads. It was returned via their own Return label on May 19. The value of the product is $579 until this day I have still not received a refund I’ve called numerous times sent emails was promised it would be escalated and I would get a refund soon. **** *** **** ************ nobody to speak to who can actually give me a real answers and I still don’t have a refund.

      The order number is: ****** Tracking: ****************

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the ******* ***** pro hockey stick online from pro hockey life, October 30, 2022. The stick was not received until November 18,2022. 10 days after receiving the stick, there was considerable cracking damage as shown in the pictures * ** ********* it took five days to get a response from pro hockey life at which time they told me the warranty on the stick was over 30 days * ****** I only had the stick for 10 days and have proof to show, when the stick was received and shipped, but they said their warranty starts at the moment I pay for the stick online. ** ** **** *** ***** ** *** ***** *** ****** **** ***** ******* *** to not get 10 days out of a hockey stick and say the warranty does not apply ** ********** pro hockey life told me to contact CCM which I did and they said that it is not their responsibility and they will not warranty the stick to say warranty starts as soon as you purchase online ** ********** ** *** ******** ** **** *** ***** **********.

    Pro Hockey Life is NOT a BBB Accredited Business.

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