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Business Profile

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Computershare Canada Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Computershare Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Computershare Canada Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:26/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** **** *** I purchased a timeshare unit at ************ Lodge in Whistler British Columbia in 1994. This was purchased through a lease agreement to be able to use 1 week each year for our personal use.
      ** **** ****** **** **** *** **** *** * ******* **** ******* *** I would not use this timeshare again so I decided to sell it. I listed the timeshare with a company ***** ** ********* **** who would advertise it and put potential buyers in contact with me. They advised me that I would need to provide a copy of the original lease agreement as a mechanism for the transfer and sale.
      I tried to locate the original lease agreement ****** *** ** **** ** **** *** ** **** ***** but could not find it in my personal files, so I contacted ************ Lodge to get a copy. They said I needed to work with Computershare to get a copy. I requested a copy with my name only (since my wife had deceased). I provided them with all of the information regarding my wife passing including a copy of the her Will, Enduring Power of Attorney, and death certificate. This has been going on a never ending process with Computershare and their affiliate **** ************** since October 2022 and still not resolved. I don't yet have a copy of the lease in my name only or any indication when it will be issued.
      This is now significantly impeding my ability to sell my time share. I want this resolved very soon so that I can sell my timeshare unit and get out of the lease at ************ Lodge. I have a series of emails which I can provide, if required, indicating the issue with Computershare inability to resolve my issue and provide a new copy of the lease agreement in my name only.
      The name of the person I have been trying to work this issue at Computershare is Mimi M., Manager, Administration Corporate Trust.
      I have attached copies of documents submitted to Computershare and their affiliate *** ************* including documents that appear to have no relevance to my needs.

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