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Business Profile

Stock Photos

PicRights

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business keeps ******** company for copyright infringement. We are not using anything copyrighted and they need to stop contacting us immediately. They are demanding $250 for usage late fee, when no usage fee was ever agreed to nor remanded. We want to stop this **** ** ********** **** ***** *** ******** *** ******** ** *** ** **** ************ ********** *** ** ****** ****** ******** **** *** ********* **** *** *** ******* **** **** 

    Business Response

    Date: 04/05/2024

    We cannot respond to this complaint in specific terms because we are unable to match this person to an actual claim in our system.

    1.  We have no record of a copyright claim having been issued to "**** ***" (the "Complainant"). 

    2.  The phone number ###-###-#### is not in our database. A ****** search for ###-###-#### did not produce a result.

    3.  The Complainant didn't provide a claim reference number in their complaint to BBB.  When PicRights issues a claim to a copyright infringer, all our notices and documents include a unique 12-digit claim reference number to identify that claim.

    4.  The complainant didn't provide a valid email address.

    ********* ** * ********** ******** ********* ********* ********** ******** ** ********** ********* ****** ****** *** ***** * ********* ******* ** *** ******* ******* *** *********  ** ******* *** ***** ** **** ******* ****** ** ****** ** *** ********* ****** *** ****** ************ ***** *** ********** ** ***** *******  PicRights is not a law firm.

    We only issue claims where a party has published an image without the permission of the copyright holder and that copyright holder has reviewed the file and confirmed the likelihood of an infringement to PicRights.  We provide visual reference to the potential infringer showing the image in the claim, with a dated screen capture and the URL of its placement on their website.

    If the potential infringer cannot produce evidence of a valid license, PicRights will require the removal of the unlicensed image and payment of a compensatory fee for the unlicensed use.  Compensatory fees are determined by the copyright holders based on their standard licensing fees to their customers plus a provision for costs incurred in finding and pursuing the infringement.  We do not charge "late fees" as asserted by the Complainant.

    *** **** ** *** ************* ********** *** ******** *** ***********

PicRights is NOT a BBB Accredited Business.

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