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Business Profile

Subscription Agents

Rogers Media - Publishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one year subscription to ******** Magazine on Jan 16 2023. In Dec 2024 they billed me for another subscription, after I had already canceled. They refunded me and I have an email stating that my subscription was canceled. On Feb 26,2025 they billed me for another subscription. When I looked at my account with ******** I realized they have billed and processed my credit card 3 times Nov 8 2023, Nov 06, 2024 and again on Feb 26, 2025 ************. Each fake subscription was 41.99 coming to a total of 125.97 I have screenshots and emails to back this accusation.

  • Initial Complaint

    Date:14/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    *** ********** *** * **** ** **** *** ******* ********* ** ** ******* *********

    My father passed away on October 8, 2022. ** ******* **** *** ******* I notified MACLEANS of his death before the end of October. As there isn’t a customer service telephone number to call, I sent an email asking them to stop sending the magazine and issue a refund as the subscription wasn’t going to run out until July, 2023. I didn’t hear anything and the magazine continued to be delivered to his home. In December I sent another email asking the same thing, and again, no reply, and the magazine still continued to be delivered. I have sent 2 further emails asking the customer service department to stop sending the magazine. The last time (in January 2023) I asked to change the delivery address to mine, and I found another magazine had been delivered February 10, 2023, and no communication from anyone. ** *** ******* ** ******* ******** *** I just want the magazines to stop being delivered.

Rogers Media - Publishing is NOT a BBB Accredited Business.

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