We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tattoos

Black Line Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoos.

Complaints

This profile includes complaints for Black Line Studio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Black Line Studio has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Black Line Studio

      83 Portland St Toronto, ON M5V 2M9

    • Black Line Studio

      573 King St W Toronto, ON M5V 1M1

    • Black Line Studio

      41 Clock Tower Rd North York, ON M3C 0G4

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a package of 7 treatments (6 paid plus a free session, for a tattoo removal-laser) on September 4, 2022. Total CAD$678.00. The treatment was to be performed over several months. The 5th and last successful session was on March 19th, 2023. They have sent me a record confirming all sessions where treatment was administered and I have record of all communications.

      When attempting to do the 6th session, many visits over the spread of several months, *** ******* (the agent/owner) told me he could not treat me and kept pushing the service to the next appointment. I visited them on 3 different scheduled appointments, and the reasons he could not perform were either due to his absence or related to the scar tissue not healing properly. This led me to believe they would continue the treatments once the area was good enough. I continued to insist they provide the service throughout the year but, as they were unwilling to proceed, and *** eventually advised me he could not perform any more treatments as per original assessment, he declared and end to the treatments. However, I still had 2 sessions left. I asked them to refund me the unused portion of the package, and have reached out to them to claim the refund in the past 2 months They appeared to be a reputable merchant and I had no reason to mistrust them. Since the package was purchased in good faith, with one free 1st session based on a 6 session purchase, and through no fault of mine the service was discontinued, they owe me a refund for CAD$226.00 for 2 remaining sessions.

      My last communications with them were this past September and October 2024, using phone calls and text messages ** **** ******** *** **** ********* and I have had no reply or resolution. It's only after attempting everything I could on my own that I decided to reach out to BBB. Though they may offer to continue the treatment, I **** ** ****** *** ********** ** **** ********** *************** *** just want a refund.

    Black Line Studio is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.