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Business Profile

Tattoos

New Tribe Tattoo Piercing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoos.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister got a piercing here, and said they are professional and did a great job. We both go to get our navel pierced and doing the recommended cleaning, my piercing gets infected.

    I contact the store, they tell me to contact the piercer ***, there is no response. I contact them again and they said they told me if I don't hear from her, contact them again. I did, and nothing.

    So I reached out again, explaining that no one has contacted me back. They were so rude and disrespectful in the after care. I asked for my money back as NO ONE took the time to apologize, or assist with my situation in any sort of way.

    I asked for a refund and they said no. Which is even more disappointing as they can tell me no for a refund for their mess up (which I had to go to a local piercer in my area to fix their negligence- as they completely ignored me), but couldn't respond when I had concerns.

    This is one of the worst services I have ever received and I'm not sure why, as this is their job and responsibility to educate and provide information after their service.

    I sent pictures to the piercer via ********* to show the beginning of the infection. The ring was also pushed into my skin creating a dent into my skin. It was sore and continously leaking fluid, made it difficult to sleep at night.

    * ** ****** *** ******* *** ****** ******* ** **** **** ****** *** **** ********* ** ******. I had to pay another piercer to rectify the problem and all I want is my money back, I didn't even ask for the money I spent at another store to fix it. However, based on the lack of service and the disrespect I am looking for that compensation also.

    Business Response

    Date: 23/03/2023

    This is the response the client received publicly on ****** *******:

    Sorry you feel this way *******. You were pierced properly and professionally. But we cannot control all the factors that may occur when you leave us, as well as how you treat your new piercing. That’s why we provide extensive aftercare and follow up…we offered you a free checkup but you declined. Sorry again it went this way for you and hope it ends up ok. Stay well.

    Customer Answer

    Date: 24/03/2023



    Complaint: ********



    I am rejecting this response because:

    On various occasions I have reached out to the piercer and company to assist I what I should do for my aftercare as I seen it began to be infected. There was no response or care I wanted my money back as I had to go somewhere closer to where I live as I don't live near downtown or had the availability. It took me 2 months to get the day off to get pierced. 

    Sincerely,



    ******* ***********

New Tribe Tattoo Piercing is NOT a BBB Accredited Business.

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