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MyForexFunds

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was purchasing a funded account for $44, some how it added 3 to my cart, but the way they have it set up you can see how many is added to the cart, when I checked it charged me $132. I reached out to support via chats in July, and explained the issues they stated they will process refund for two of the charges $88. I get a message from my financial institute stating it was reversed. So come to find out my financial institute started a dispute, because I called them and asked about the $132 and they told me to reach out to my forex fund. I was unaware that if I call my bank and question a charge they open a dispute even thou I did not request a dispute because I told them I could reach out to my forex funds. I am requesting partial refund because when the processed the refund they already cancelled those account. **** *** **** I loss my money and don’t have those accounts.

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