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Business Profile

Travel Agency

Clubcrawlers.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

This profile includes complaints for Clubcrawlers.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clubcrawlers.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:29/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 1/27/2020
      Dollar Amount: 474.60
      Purpose: Hotel and Social events
      Back Story: Due to Covid, event was cancelled that year, no refunds were distributed, therefore I have credit in the amount shown above. I was told that I will be able to apply my credit for the year 2024 Canada ******** starting mid February. I reached out to the party via email a number of times asking when I can get the information to apply my credit. This company is no longer responding to any of my emails. As of today, I have yet to receive any email regarding where I can apply my credit. I paid the money using my debit card. My transaction number is ******.

    • Initial Complaint

      Date:28/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** Toronto collected $1542 from me in 2021 for events that were supposed to occur shortly after. Covid happened in the events were postponed and the company stated that they would not offer any types of refunds. I selected to utilize my credit in upcoming years, specifically 2024. I have tried reaching out to this company several times about using my credit and have received no correspondence. If I cannot use my credit then I would like to be refunded the money.

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets to attend Caribana 2020, however unfortunately it was cancelled due to COVID-19. At the time, they said they were not offering refunds for the cancellation, but that they would grant credits to those who could not attend due to the cancellation. ** ******** *** ****** ** * **** ** **** ** **** ** ********* ** **** ******* *** ************** ** I reluctantly accepted ***** ****** ***** ** **** *** ***** ****** *********.

      Fast forward 3 years, and now unfortunately I will not be able to go as planned due to life changes/medical reasons. I reached out to the vendor via email to alert them to this and to ask for a refund, *** ** *** ******* **** **** **** ** ********** *********** **** ***** **** ***** ********* **** **** ******* ******** ********* ** ***** ****** ****** **** ** ********* ***** **** ********* I went back to their website and the company has since updated their refund/exchange policy to state that under NO circumstances will they offer a refund, "including but not limited to the following: weather conditions, natural disasters, waiting in lines for too long, family emergenices, medical emergenices, work or school related emergencies, purchasing too many tickets or hotel packages or the inability to attend the event for any reason". None of this was there before * *** ***** *** ********** **** **** *** **** *** **** ** ********* ********* ******** *** **** ** * *** ** **** ***** ******** * ** ******* **** ***** **** ** **** **** ** ******* **** ******* * ****** *** ** ******** *** **** ** *** ** ** ********

    • Initial Complaint

      Date:01/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 tickets for the Halloween party on the Jubilee Queen for Saturday, October 29th. The advertised time said boarding was from 7pm-8pm and we were supposed to be on the water from 8pm-12am.

      We arrived around 7:50pm, everyone was still waiting on the dock, and staff/crew members were setting up for almost another hour after we were supposed to already be on the water. ******** *** ******* **** ********** ** ** ****** **** **** *** ** *** **** ** *** ********** ***** ***** we finally started boarding close to 9pm, we did not leave the dock until close to 11pm. I don’t know what caused the lengthy delay *** ** **** *** *****. We were promised 8pm-12am, not 11pm-2am, which we ultimately did not even get because the boat went back to the dock about half an hour after it left and we got off just after 11:30pm. This is extremely unprofessional and very poorly organized; I want a refund for the 2 tickets I purchased. I paid over $70 for them.
      **** ************* **** **** ** *** **** ***** *** ** ******** They accepted card. ****** ********* ************** *** **** ****** ********* **** ***** ** ****** *** ******* **** **** ************ ******

    Clubcrawlers.com is NOT a BBB Accredited Business.

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