We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Qode Media SEO Toronto
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:13/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    On Tuesday October 15, 2024 I applied for a payday loan through a website called ***** ****** - https://********************************************

    After I submitted the application I received an email that was an 'out of office email' from a person at a marketing company. It was from Frank R.  saying he was out of office because of the hurricane where he was located in Florida.

    I emailed him back on 2 occasions at that same email to ask why I was getting an 'out of office' email from his company when I had applied to a loan company that had (from what I can see) no affiliation to his company.

    He has not responded and I would like the BBB to know this because he is listed on your website through his media companies https://************** and he also is affiliated with https://*************.

    I don't want to have any contact with him or have him respond to me. However, I would like the BBB to have this information and to inform him that he should not have any of mine or anyone else's private information through that form I submitted because I was not made aware of any 3rd parties apart from "***** ******" having access to my information. The form contains personally identifiable information such as name, address, income, work information and banking information.

    Thank you,
    *****

    Business Response

    Date: 03/02/2025

    Hello *****

    the email from Frank was sent to you by accident. 

    We don't receive your customer information.

    We don't handle customer support for ***** ****** Store.

    Please email ***** ****** for your complaint.

    We will ensure the auto-responder is corrected.

    Dan

    Customer Answer

    Date: 03/02/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

Qode Media SEO Toronto is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.