Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of the Complaint:I purchased a used 2022 Forest River Wildwood FSX 169RSK trailer from this dealership. During the sales process, I was led to believe both verbally and based on condition that this was a barely used trailer. Its clean appearance made that claim seem reasonable at the ******* part of the transaction, I was charged a $1,200 Pre-Delivery Inspection (***) fee, which was presented as a thorough inspection of all major systems.After winter, during light rain while de-winterizing, I retracted the slide-out and experienced significant water intrusion into the trailer. On inspection, I discovered an irregular non-OEM bracket and other visible signs of a prior repair to the slide-out mechanism. This was not disclosed at the time of sale.The dealership has declined to say whether they performed or were aware of the repair. Despite multiple requests, they have provided no documentation related to the *** or prior condition of the trailer.Had I been informed of this repair especially using non-OEM parts I may have reconsidered the purchase entirely. At the very least, it would have affected my perception of the trailers value and its long-term reliability.---Desired Outcome:At minimum, I am requesting a refund of the $1,200 *** fee, as the inspection failed to disclose or address a repair that directly affects functionality and may contribute to ongoing water ingress.Additionally, depending on what is ultimately uncovered regarding this repair, I believe it is reasonable to discuss a potential buyback or compensation adjustment as the repair may materially reduce the value of the trailer.---Supporting Information Available:Photos of the non-OEM bracket and repair Dual UCDA bills of sale issued at time of purchase Email thread showing repeated attempts to clarify condition, inspection, and repair history

  Customer Answer

  Date: 02/06/2025

  Unfortunately, some new details have emerged which has sort of brought my issue full circle, or so at least it seems. Below is a summary of events along with new important information.

  Trailer Pick-up Day:

  I towed the trailer home. Approx. 40km.

  3 cornices/pelmets detached and 2 blinds damaged upon arrival at home.

  Extended the slide-out fully upon arrival to familiarize with unit.

  Shortly after, attempted to retract slide-out, but it quickly stopped and would not function.

  Found the left multi-connector was slightly pulled out,(both sides not joined all the way) and with insufficient slack.

  There was not enough slack to connect the two ends. A cable clip needed to be moved slightly inward to create slack and safely connect it.

  At the time, assumed these were minor oversights did not suspect deeper issues. 

  Fall to Winter:

  Trailer was winterized and covered.

  No usage during this period.

  Spring (De-Winterization May)

  Light rain during de-winterization; retracted slide-out to close up unit.

  Significant water ingress occurred on right side of slide-out.

  Upon inspection I discovered a non-OEM bracket used on the same side with the water ingress suggesting undisclosed prior repair.

  Post Discovery

  Raised concern with dealership via phone and in-person visit.

  Dealership would not confirm or deny prior repair and repeated that they do not make claims about past use or repairs.

  Continued to press for PDI documentation none was provided.

  At this point Im worried. I look to see if there are any other problems and I find both multi-connectors are pinched extremely tight when the slide-out is fully extended. This recent discovery has made a full stop on the slide-out use because these connectors are getting crushed where it should be making a tight seal. This is not a simple fix.

  This explains the left connector issue from Day 1.

  This connector interference is consistent and easily reproducible, suggesting improper setup or repair.

  Found that the outer flap seal on the right side (same as water ingress side) is visibly buckling during slide-out motion, both on extension and retraction.

  Buckling would compromise water sealing, especially under travel or rain.

  I have taken photos of affected areas.

  All evidence now points to lack of proper PDI, despite charge.

  Situation is no longer about just one problem its a pattern:

  Electrical interference;

  Water ingress;

  Mechanical damage;

  Broken interior fixtures;

  Billing irregularities;

  No PDI documentation;

  Defensive dealer communications.

   

  Business Response

  Date: 20/06/2025

  This client bought a used trailer a year ago.  He has recently reported an issue.  The dealership has been in contact with the client by phone, email, and also through 3rd parties.  At this point the client has declined roughly ten times our offers to effect any required servicing on this trailer at no cost to him and with a good faith effort to work around his schedule and availability.  The dealership is proud of and stands behind it's products and servicing.  *********** Manager, Shop *******, and Warranty/Parts Administrator are among the most experienced in the industry, averaging over 30 years experience each.  We are confident in our approach to try and address this matter with this client.  ****************** have been fully documented.  Based on all communication, this client is not seeking a physical solution to a reported issue - he is seeking monetary compensation.  Trailers are one of the most complex products a client will ever own, requiring care, maintenance, and occasionally servicing.  We strive to ensure that we have successful, happy, long-term relationships with all our clients.  With our experienced after-sale support team and resources, this is typically easily achieved.  In this case, the dealership has not been able to meet this client's expectation and will have to move on from it's efforts.
  

  Customer Answer

  Date: 20/06/2025

  Complaint: 23401212
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 25/06/2025

  I still have not been granted access to the *** report that I was charged for. *** is a line item on the new bill of sale. That *** was then rolled into the sale price on the used bill of sale. The used bill of sale does not include PDI as  line item. This is simple. Did they perform a PDI or not. If they can't produce one than why was i charged for it. It is very obvious to me this was a deceiving tactic.

  Any response from the dealer that does not address this PDI charge will be seen as avoiding the core issue.

  Customer Answer

  Date: 25/06/2025

  I have 3 requests for the dealer that I believe to be fair.

  1. Refund of *** inspection unless one can be produced.

  2. Repair the unit so I can use it this summer but using OEM parts. Share details of repairs and be transparent, same details you receive when getting your vehicle serviced.

  3. Explore options to transfer warranty to another dealer if possible. I will not be contacting the dealer for future repairs after the 2nd request is completed. 

  These units are quite simple and easy to work on, but base condition is key. This trailer was not purchased 'as is' but yet it is not in useable condition. I respect the fact that I've had the unit for almost a year, but it was put away in good faith based on the *** fee I paid.

  Let's find a resolution.