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Business Profile

Online Retailer

SP North America Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 ****** miners from the company. They kept pushing the dates back, still over 2.5 years waiting. They make a lot of claims about issues but should have the ability to issue refunds. They failed to uphold their agreement.

  • Initial Complaint

    Date:27/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a *** miner from SP North America on 4/27/21 for the amount of 429.94 with ******, I ***** **** **** ****** were given updates that another batch was to be received and the miners would be shipped out to the customer in order of there purchase date, these updates continued to be pushed back over and over. I have requested a refund many times and I would get the same generic email response **** ******** **** *** ******** It had been too long to fulfill my initial purchase and I just want my money back. They are not even responding to my emails anymore.

  • Initial Complaint

    Date:28/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered a product ******* ****** ****** from them in spring of 2021. They gave a for sure shipping date. As it got close to the date, they pushed the shipping date back, and again, and again, and again. I requested a refund so many times and they have refused.
    It has been 2 and a half years and still no product, still no refund. No one will contact me back. **** ** * **** *** ******* ** **** *****

  • Initial Complaint

    Date:11/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/09/2021 I ordered a miner from SP North for the amount of $679.99 and 2 years later have not received anything. When asking the status of the product being shipped I received an email saying that I had agreed to a terms of service and that I need to follow this terms of service. There never was a terms of service. I have also ordered an antenna for the product that never arrived. The antenna came in but is useless without the miner I ordered. Antenna price was $85.79 with shipping included.

  • Initial Complaint

    Date:24/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought one *** ******* from SP North America for $450.99 on May 4th 2021 and I just remembered I had ordered it. I would email SP North America, but they have an automated response saying "At this time, we will not be responding to any inquiries until we have the final update from ****** regarding the bankruptcy of *******.it for our client's gateways." They started sending that automated response about six months ago according to ******.
    I tried to get a refund on on 2/11/2022, but it was through ****** and I wanted it refunded to a different ****** account because I had lost access to it, so I lost hope when they said they couldn't change where it was refunded too. I hope they are still able to give out my refund as I have regained access to my ****** account that I had ordered with and that they had previously offered a refund to.
    But if it is possible I would still like to receive a refund to a different ******/bank. Thank you!
    SP North America please help! I need that $500!
    Order number: #****
    Purchase Date: May 4th, 2021
    Email used to order: **********@*****.com

  • Initial Complaint

    Date:13/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took a year and half to get the miner delivered and it and none of the ones they sold work. All defective and refuse refunds.

    Business Response

    Date: 23/02/2023

    As per feedback shared with all customers, we are awaiting feedback via ****** executives to ensure devices are working prior to shipping out and we will be conforming to our T's and C's at purchase thank you!

  • Initial Complaint

    Date:15/12/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Date of transaction: Placed on April 23, 2021 at 3:13 PM EDT (through ******)
    -Amount paid: $449,94 USD
    -Sp North America committed to provide a ****** miner:
    *********** *** ******** ****** ***** ******* Quantity 1
    -Constant updates telling shipping by their provider is delayed. (11 emails or more since purchase date)
    -Finally on 25 august 2022 I requested a refund. They answered that their provider confirmed approximately 4500 units would be shipped (maybe my unit where one of them). After no news three months later (
    24 Nov 2022) I requested again for a refund. I just received an email telling me they would contact me within the next 24-72 business hours, which never happened.
    -Account Order #****

    Business Response

    Date: 06/01/2023

    We have paused shipment of the *** ********** gateways. Our litigation with ********** is over but they are currently in breach of contract by not fulfilling credits required for the gateways to work on the ****** network. We are awaiting word from our counsel as ********** has now filed for Bankruptcy. We apologize to all of our customers still awaiting delivery of their gateways

    Customer Answer

    Date: 07/01/2023



    Complaint: ********



    I am rejecting this response because:

    I do not payed to *********. I payed to SP north America. If you do not received the items I guess you didn't pay them, or should not.

    Sincerely,



    ****** *******

    Business Response

    Date: 18/01/2023

    Good afternoon. We are currently awaiting feedback from the executive team at ******. We have provided updates to our customers on this matter, and we will continue to adhere to our terms and conditions. Once the units are ready for shipment, they will be dispatched promptly, and will be added to the blockchain for tracking and verification purposes. Thank you for your understanding.

    Customer Answer

    Date: 27/01/2023



    Complaint: ********



    I am rejecting this response because:

    They are saying more or less the same since this started: "In a few weeks or months it should be solved and it never happens".



    Sincerely,



    ****** *******

    Business Response

    Date: 07/02/2023

    ****** good afternoon. We have shared feedback on the current situation and we have paid ********** in full for the units. The issue is they did not load credits and ****** executives are supposed to be stepping in. Once we have word on the situation as mentioned via our customer support we will be sharing with clients still awaiting their products. Thank you!

    Customer Answer

    Date: 10/02/2023



    Complaint: ********



    I am rejecting this response because:

    It's just information, not a solution.



    Sincerely,



    ****** *******

    Business Response

    Date: 23/02/2023

    As per feedback shared with all customers, we are awaiting feedback via ****** executives to ensure devices are working prior to shipping out and we will be conforming to our T's and C's at purchase thank you!

    Customer Answer

    Date: 03/03/2023



    Complaint: ********



    I am rejecting this response because:

    No actually a solution. Just keep waiting.




    Sincerely,



    ****** *******

  • Initial Complaint

    Date:06/09/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a purchase 2 *** miners through SP North America on April on 2021 and until now (8/31/2022) no products delivered. I heard every excuse in the book *** **** **** ****** **** ** ****** ***** ** *** ***** ***** ******** ******** **** **** ********

    Business Response

    Date: 18/09/2022

    We have finally settled with ********** and *** ********.. We will commence the first shipment of the first 1000 units within two weeks. There is an upcoming national holiday in China shortly which may affect shipment but please review the final agreement agreed to by both parties. Thank you!

    Customer Answer

    Date: 18/09/2022



    Complaint: ********



    I am rejecting this response because: As a customer I have the right for a full refund and or compensation for the lose of money to be made from this product. The value of this product isn't what it's worth now because of the changes to the *** ******* ********. I should be compensated since the time in which I was suppose tobe getting my product. T** ******* **** ***** **** ******* ** ***** ********* ***** *** ********* **** ******** * *** * ***** ******** *** *** ****** **** ******* **** ** **** ** **** **** ** ** ******** ** ** ****. PLS REFUND MY MONEY!!!!!



    Sincerely,



    ***** ********

SP North America Corporation is NOT a BBB Accredited Business.

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