Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid over 700 dollars for my daughters online course and for 10 hours of driving lessons. My daughter just finished her online course and tried to contact the Valley driving school and got nothing but a blocked number or out of service message. I was informed by other parents and other sources that the compagnie had folded and bankruped. This is in may and June of 2023. we did not receive any information nor there was any cominication on the Valley Driving school about this.

• Initial Complaint

  Date:26/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on December 13 2022 i paid $627.15 to do zoom classes, in car lessons and use the companies vehicle for my g2 road test, i started my zoom classes through trubicars on January 6th 2023 finished the course on February 3 2023. i didnt start my driving course until March 28th at 1 pm for a half hour (was suppose to be march 30th at 12 with ****** but she cancelled due to being sick) did my second lesson with ******* on April 17 at 7 and until 830 on the highway driving , only reason i even got my lessons booked was because i showed up to the val caron address and asked what the heck was happening on March 3rd got told to call at 5pm by the womens husband . on April 25th at 6:45 pm i received a text message saying "hello *******, im sorry to inform you that due to some on going health issues ******* is stepping away from teaching, there for all your lessons are cancelled in-defiantly. we ask that you do not contract her as she deals with this" i responded asking what the next steps are? as my drive test is in June? to get no response. tried to call no answer (apparently they only answer the phones between 5pm and 8 pm because that women answering the phones has new job) i called again to find my number is blocked, id like a refund so i can rebook with another school

• Initial Complaint

  Date:09/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered my sons for driver training in December 2021. They completed the online portions in august and we tried repeatedly to get ahold of them to book the drivers hours. They said in November and December they were extremely backlogged and the ministry was forcing them to clear the backlog from covid before they could book their hours. We kept calling, no return calls. My one son reached them this week and booked his first lesson for mid April. My other son, his twin, contacted them last night and they said he expired in January. They have since contacted my first chld and cancelled his lesson and said he expired march 3. You can check my phone log, there have been zero contact from them despite the fact we have called, left messages, and when I spoke someone one in November, once in Dec, and covid was the excuse as the ministry was forcing them to put through those that were affected with their hours and driver exams first. I don’t want my money back, I want kids to get their 10 hours each that I paid for.

  Business Response

  Date: 13/03/2023

  This issue as been resolved with the customer in question 

  Customer Answer

  Date: 14/03/2023

   
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 19561330, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** ******
  

• Initial Complaint

  Date:05/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in valley Drivers training for my G2 license on Oct .They promised me for the road practice to be soon now it’s 4 time they have postponed it . It was first scheduled on Nov 13 then they came up with there car having transmission issue, then they moved it to Dec 3 then again they posponded it and now they Dnt know when its my turn . Yesterday the driver mentioned they cnt give me lesson because of the weather condition but it was not too bad. When I tried to contact her she Did not pick my call up and said she is not gonna call me .She will only text me that my lesson is canceled giving me a weird reason .They have my certification on hold so I cannot even cancel the plan .I feel it’s a scam and I am really worried .I have to give my G2 ASAP as I have to travel everyday in car for 15 minutes and now I am having difficulty to take transit bus .

  Business Response

  Date: 05/12/2022

  *** ***** *********
  Inbox
  
  Valley Driver Training ***** *** <****************************************> 4:21 PM (1 minute ago)
  
  
  to me
  
  
  
  
  
  
  
  ***** contacted me today to discuss the cancellation of Dec 4th, I apologized and let her know that she was rebooked for the 11th of Dec with ****** she said she would rather be with another Driver, She wanted the lessons done immediately  I explained to her that it was not possible we had students that expired before her and we needed to prioritize. ***** started the course on Oct 19/2022, and finished on Nov 16/2022, as you will see in the reports she has sent you. Unfortunately, we would love to get her done as soon as possible but due to unforeseen circumstances like the instructor's car being in the garage for 3 weeks and road conditions, we are not able to get ***** done at her convenience. ***** asked me to please just give her the Certificate and she would be happy with that, I told her that I could not do that this is a Ministry Approved Course, and we would lose our License If we did that. Shortly after our conversation, I sent her a Schedule I could work her into with a different Instructor she would then be done that week. Then I got this email from ***. I contacted the owner after I got off the phone with ***** and asked her to please contact ***** because she asked to speak with someone other than me ******* the owner did touch base with her after her student was completed and ***** ended up hanging up on Her.
  
  
  Messages to ***** *********: 
  
  
   Msgs from ******
  
  
  
  
  
  
  
  These are the Message  from ****** (Instrutor)
  
  
  Sun Nov 13/2022
  
  
  Evening ***** we will need to reschedule our driving lesson my car needs a transmission...I will text you when im up and running again thanks 
  
  
  Please dnt make it late for me because I will have to give my liscense exam soon .Do you by chance know how many days we have to push more ?
  
  
  
  Wed Nov 16/2022
  Hey .Any updates on the car ?
  
  
  
  Hey yes they started this morning and praying they will have it done tomorrow 
  
  So when do you think I will be secheduled from .I have to manage my work schedule 
  
  
  
  Sun Nov 20/2022
  Morning my apologies for taking so long, i needed to get my 2021 students booked first. I have you booked for....
  
  
  Sat dec 3rd 1 to 2pm
  
  
  Sun dec 4th 1 to 230pm 
  
  
  Thank you for yr patience
  
  
  ******
  
  
  Nov 25/2022
  
  ****** ******* 3:05 PM (0 minutes ago)
  
  
  to me
  
  
  
  
  
  
  
  Thankyou so much .No worries.You are back on road that's great .Excited to learn from you .Do let me know if any spot are available any day .I would be happy to get in .Have a good day
  
  ****** * *******
  
  
  
  
  
  
   Mon Nov 28/2022
  
  
  Hey ****** .I am not able to start from Saturday .Can we do it from Sunday ?I am ok with 1-2:30 on Sunday .Please let me know 
  
  
  
  I needed to make changes with the time we will be meeting from 2pm and yr first lesson is 60 minutes the remainding will be 90minutes see you Sunday 2pm in Lively thanks 
  
  
  ****** 
  
  
  Sunday I will be home .So it will be *** ******** 
  Thankyou 
  
  
  
  
  Is that in Sudbury 
  
  
  
  
  
  Yes .Toward the howey drive 
  
  
  
  Ok 
  
  Will see you then 
  
  
  
  Dec 23/2022
  
  
  Hello see you tomorrow 2pm *** ******** thanks 
  
  
  ****** 
  
  
  Sun Dec/2022
  
  
   Morning ***** roads are to slippery for driving we will need reschedule thanks
  
  
  ****** 
  
  
  
  
  When are you rescheduling for ?
  
  
  
  Not sure yet 
  
  
  
  
  
  Can we do it from tomorrow ?
  
  
  
  Voicemail 1 New 0 Urgent
  
  
  
  No im booked up all week if i get a 3pm cancelation I will let you know thanks 
  
  
  
  
  
  Please call me 
  
  
  
  
  
  No I dont need to call you, you will only harass me, i told you if i get a 3pm cancelation I will let you know thank you 
  
  
  
  
  
  What do you mean by i gonna harass you .You have been harassing me for past 1 month .
  
  
  
  Now all I can say is give me my refund back .I am gonna learn somewhere back .Or else I am gonna file a case against you guys .This is stupid 
  
  
  
  ***** ***
  ****** ************* ************ ************ ******
  
  
  
  
  ReplyForward
  
  
  
  

  Customer Answer

  Date: 06/12/2022

  
  Complaint: 18523720
  
  I am rejecting this response because:I before enrolling into the course made it very clear that I wanted it to be done before November 30 because I am walking everyday for 30 minutes because I work where the transit bus is not there .Valley Driving Training was Sure that they can accommodate me into there schedule now when I contact them all they answer is Past is past and no one can change it .I contacted them because the schedule has already been canceled 3 times and now I am stuck where i dnt have my certificate and they are not giving my money back to enroll in something else .Even more I am done with my learning part so if they would give me a certificate I would Atleast apply for my G2 exam.II did ask them to give my certificate so that I can enroll in some other institution and get my driving lessons done .
  
  Like they say the car was in garage for 3 week - should the customer care about it ?Its the valley driving training who have to manage the car if they are taking money from the student .It’s them not the customer who have to do it .I have my G1 i wanted it to be able to get my G2 in 8 month so I took the course .I would not do any courses if I will have to wait more month after paying 600 dollar for the training institution .I called Shelly first then she replied to me .I though she hanged up on me the other day but in the email they said I hanged up on her which I Didnot do .
  Sincerely,
  
  ***** *********

  Business Response

  Date: 06/12/2022

  I am under the impression that my secretary and ***** have set up a schedule for the driving hours, again my apologies for the events that prevent us from getting your course done at your expected time.