We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

Optimedia Labs Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Assistance to clear up our "partially shipped" order #****** so we can place a new order. With the issue we have not placed a reorder and are instead waiting to clear this up so we can! This order was placed january 8th 2023.. it is now august 8th 2023. At this point I wish a full refund. I have attempted six times to reach by phone, four times by their web messenger chat. three times by their account email message inbox ******* ***** *********  I have not once received a reply from them nor had anyone so much as answer the phone...in 7 months... All I wish at this point is for a full refund. a cheque can be mailed or etransfer sent. I am no longer interested in the printing supplies not are they helpful as we closed our business 3 months ago now. invoice for order #****** ** ******** *****. Any help is appreciated. being unable to reach anyone this is falling on no ears and nothing is happening, at all.

  • Initial Complaint

    Date:07/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered labels almost 4 months ago and are still waiting for delivery of these products. These are items we have ordered from them many times in the past. 2 separate orders for 3 x 5 Glossy BOPP Labels 450/roll (sk* ******). 1st order: Oct 12, 2022 for 8 rolls = $733.84. We ordered 10 in total and received only 2. I was advised by Jim Brown on Nov 16 that it would take 4-8 weeks for them to get. 2nd order: Nov 16, 2022 - 10 rolls = $917.30 After speaking with Jim and him reassuring me that we would receive the labels in a month or two's time, I decided to order 10 more. We would need more by the time the first order got here. The last time I was able to speak to Jim was Nov 22, 2022 when he put a store credit on our account for a pricing mistake. Since then I have called, emailed, tried to chat online, sent messages through our account login but no one is answering the phones, replying to emails, the chat says we're 'offline' all of the time. There is no way to get a hold of anyone at ********* Labs. It has been months of trying. On top of these 2 orders that I am looking for resolution to, there are a couple other items. 1) We have a store credit of $137.60 2) We received a wrong product that needs to be returned or refunded - they sent us the incorrect ink cartridge for our label printer. We have ordered these in the past and never had an issue but unfortunately the wrong one was sent. We spent $324 on the cartridge and would either like the correct cartridge or our money back. I put in a return request on Dec 21, 2022 but no one has responded. I would like to receive the total $2112.74 for all items listed above that is owed to us. *** **** *********** **** *** **** **** *** ***** **** ** *********** **** ****** *** **** ******** **** **** **** ********* ***** ** *** *** ** ****** ***** ** ********* * ***** ** **** ****** ** ***** **** ** ****** ** ******* * ****** ** *** ***** ******* * ******** ***** ******** **** **** ******

Optimedia Labs Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.