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Business Profile

Design Contractors

Diana Bastone Designs

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Marcus C

    Date: 04/02/2024

    I used Diana Bastone's design and project management services for renovating a condo unit in 2019.
    I paid more than $32,000 for Diana's services. Her project management work was subpar:
    1) Diana released payment for the remaining balance to ***** ****** ** ********** ********* ********************************* before the delivery of the cabinets. Diana claimed that she has worked with ***** for 10+ years.
    2) ***** was not kept accountable on delivering the cabinets on time. The delivery of the cabinets was 2 months later than the original delivery date provided, despite ***** took the full payment of more than $64,000 beforehand. This issue caused delays in the project.
    3) Diana approved a contractor for taking a vacation out of the country as some of his tasks depend on cabinets to be delivered. When she filled in for the contractor to oversee his tasks while he was on vacation, she insisted on charging me for her time spent on some of those matters, despite me informing her that I already paid the contractor for those work.
    4) Some work delivered was not examined thoroughly by Diana.
    A year after the cabinets were installed (i.e. 2020), some cracks started appearing on the panels of the kitchen cabinets and the cabinets in the bathroom. Diana stood by *****'s explanation of humidity issue in the condo without coming on site to investigate, despite me pointing out that those phenomena only appeared on certain groups of cabinets,
    In late 2023, I had a personnel in the cabinetry industry for 20+ years to examine the cabinets in the condo. We were SHOCKED to find out that some panel doors were made of wood, while some were made of painted MDF. When examining the cabinetry in the master ensuite, we found that there is one panel door made of wood while there is another panel door of the exact same profile made of painted MDF.
    The materials used for the panels and panel doors were NEVER provided in any forms of writing.
    5) Project went over budget by more than 75%!

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