Reviews

Review Details

• Review fromPamela B

  Date: 29/05/2023

  5 stars

  Pamela B

  Date: 29/05/2023

  Great company that has turned my lawn around and made it greener & healthier than its ever been. Always attentive, provides us tons of information and very professional.
  

  LawnSavers Plant Health Care Inc

  Date: 29/08/2023

  Thank you for your 5 star review, and thank you for being such a loyal customer all these years! ***** *** **** ** *** **** * **** ******* ** ****** *** ***** ** **** ****** ******* ** ********** As always if you ever have any questions, please just reach out to us directly and we will always help to make it right!

• Review fromPriya S

  Date: 24/08/2022

  1 star

  Priya S

  Date: 24/08/2022

  ****** ***** **** ******* ** *** *****. I'm sure I'll get a scripted reply from Kyle who will try to make underhanded comments about my concerns and reference our "partnership" as some sort of reason I should be satisfied but here is the real story. I contracted lawn savers to help restore our grass and with an issue with weeds. As this is our first year, my comments are not so much on the results as it is with the service. I was told I would receive an email when someone was expected to come so I could unlock my gate. Realizing my work email had a firewall against the unusual email lawnsavers uses to send these reminders, I rectified this with my IT team and apologized to lawnsavers as I missed the first call. They came again and everything seemed fine. I got the email, all good. Then I receive a notice for a missed visit when I received no communication. From there I was offered a call as well. The next visit I receive a call but no email. The reason I'm harping on the email is they detail what services are being performed and as I purchased a full package for nearly $1500 - I wanted to ensure I was getting all that I paid for. Fine, okay, I won't be picky. For 3 weeks no one comes by. I email to ask. No reply. I call and am on hold for 25 minutes, I hang up, email again, no reply. We are now at 4 weeks in between services. I email to say that I'm displeased and I want to ensure this service does not continue into 2023 (as they tend to quickly tell you when they book you, they charge you every year unless you cancel). I miraculously get a reply! And am told they received none of my other communications. Hmm...but they got my complaint email sent from the same address? I'll note that when I emailed, I included their general "service please" mailbox, and two direct emails of employees. I feel I was ignored and then there were excuses. I will also note that someone did come by shortly after my exchange and did the service 3 minutes before heavy rain. How wonderful!
  

  LawnSavers Plant Health Care Inc

  Date: 30/09/2022

  Please read the numerous other positive reviews. The fact is the vast majority of our customers are very happy with us. We have come to realize that some people just dont want to find a solution or be happy.
  We do care about what our customers think. And we have tried many times to help despite the may refusals to allow us to help. This review speaks for itself.
  Here is our response to the many other reviews she has pasted around town.
  "There really isn't much I can say that you haven't already revealed about this unfortunate situation.
  Upon review of your interaction and choice words with Stacy who patiently tried to assist you all along the way,
  we quickly refunded your outstanding prepayment and closed your account the day you requested and posted this review and the many others...
  As you accurately note; Yes, we do take pictures to document the progress of lawns. I see your lawn progressed as expected since he date you signed up May 31st- August 25th
  Please further note that we generously advertise and communicate that visits are 4-6 weeks apart and that results take more than one season relying heavily on your partnership.
  Thanks for noting what we always say- we are not perfect, but for almost 33 years, we always stand behind our work and consistent efforts to serve willing and fair-minded clients."