Complaints

This profile includes complaints for Pestend Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pestend Inc has 6 locations, listed below.

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  Pestend Pest Control - Vaughan

  329A Millway Ave Vaughan, ON L4K 4T3

  
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  Pestend Pest Control - Toronto

  223-415 Oakdale Road Toronto, ON M3N 1W7

  
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  Pestend Pest Control - Bradford

  916 Miller Park Ave Bradford, ON L3Z 0L4

  
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  Pestend Pest Control - Mississauga

  4839 Dovehouse Dr Mississauga, ON L5M 7K7

  
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  Pestend Pest Control - Barrie

  189 Hickling Trail Barrie, ON L4M 5V1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sold services with additional cost for warranty without (separate cost of $300). After charging the amount and providing services their communicated conditions and then voided the warranty without any explanation. They referred to the condition of the building as the reason why warranty cannot be honored while there has been no change in the condition of the building from the primary inspection before the warranty was sold. Logically, they had to either honor their warranty after being sold or avoid selling warranty for a building that allegedly does not meet the criteria for their services. Furthermore, the original receipts and information (dated July 29, 2022)did not have any information regarding conditions attached to the warranty. I attached all documents originally communicated to this email. They issued a new document and emailed it to me on December 14, 2022 after I requested follow up service which reflected some conditions regarding g the warranty.

  Business Response

  Date: 16/12/2022

  Thank you for bringing this issue to our attention. We understand your frustration with not receiving an additional service under our warranty policy. However, upon review of the case, it was determined that the warranty had been voided due to the failure to follow the recommendations provided by our technician.

  According to our records, the initial service was performed on July 29th, 2022. This service was originally scheduled for centipede extermination, as discussed over the phone. However, upon arriving at the property, the technician discovered additional pest issues including sow bugs and carpenter ants. After discussing the additional issues with you and receiving your permission, the technician adjusted the service cost to reflect the additional services being performed. It is important to note that the additional cost of $300 was not specifically for the purpose of adding a warranty, but rather for the additional services being provided. In fact, we offer a standard 6-month warranty for freehold properties for early infestation levels as part of our service. However, it is also important to note that this warranty is contingent upon the customer following all preparations and recommendations provided, which were clearly mentioned again in the service report provided to you **** *********.

  In your case, the technician who performed your service made specific recommendations to remove dead wood branches, stumps, and shrubbery **** ******** ********* from the exterior of your property in order to eliminate conditions that are conducive to pest activity. This recommendation was provided as part of our standard service, and it is a necessary step in order to achieve long-term pest control results.

  During a complimentary follow-up treatment provided under the warranty on September 15th, 2022, the technician arrived on-site and observed that none of the previous recommendations had been followed. As a result, the technician voided the warranty, as stated in the service report provided to you **** *********. If you had any concerns about this action being taken, we would have expected you to reach out to us at that time, rather than several months later.

  We understand that this situation may have caused some misunderstanding regarding the terms of the warranty. As a gesture of goodwill, we are happy to offer an additional complimentary follow-up service, as requested.

  At our company, customer feedback has been a key factor in our growth and strong reputation over the past 20 years. We value your business and want to do everything we can to ensure your satisfaction, and we hope that you will consider taking the recommended actions to ensure the continued effectiveness of our services.