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Business Profile

Security System Monitors

Grand Alarms Ltd
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Frankie H

    Date: 31/07/2025

    We had an appointment with Grand Alarm today between 9:00 and 11:00 AM. I was there promptly at 9:00 AM to open the door and wait. At 10:45 AM, I received a call from Grand Alarm stating there was an emergency and they needed to cancel the appointment. I made it clear that I was not cancelling and insisted the technician come as soon as possible.
    The technician finally arrived at 11:30 AM and began working. He mentioned that his schedule was overloaded and it was nearly impossible to keep up with all the appointments. I can personally verify he worked around the house the entire day trying to complete the job.
    Unfortunately, he was unable to finish and had to leave for another appointment. Now we have to call and schedule a follow-up visit to complete the unfinished tasks.
    All in all, this experience suggests that Grand Alarm is significantly understaffed. There’s a risk they may cancel or delay your appointment at the last minute under the pretext of an "emergency." ***** ***** ****** ******** ***** ******

  • Paul S

    Date: 29/07/2025

    I have been a customer of Grand Alarms for 9 years. Every time I call, I get a live person who answers the phone. Support is quick and efficient, and service is reliable.

  • Dhaval B

    Date: 19/01/2024

    They are installing locked alarm monitoring equipments and sensors so customer have to use their services forever unless customer pay other service provider to install brand new system and get the services. They dont have cancellation policy ******* ** *** ******** ** ** *** ******* ******** ********** ******** ** *** ****** ** *** *** ******* *********** **** ******* they still charge customer and send them for collection. They dont even respond to customer on written email requests to unlock equipments. **** ******** *** ************** *********

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