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Business Profile

Auto Repairs

Red Automotive Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern

    On March 26th 2023, My 2013 ****** *** was towed to Red Automotive (they are based out of Kitchener Ontario now) I supplied a turbo charger to be installed. They supplied most of the parts as stated on their invoice. They installed a oil restrictor on my brand new $1600.00 turbo. A week after picking up my car the new turbo failed due to oil starvation, due to the oil restrictor they installed. I have had specialists preform diagnostics on the turbo and they all have said the turbo failed due to the oil restrictor Red Automotive out on my car. In attempt to resolve the issue with the owners, I was verbally ******** and got told they will not cover anything. That is a direct violation of the Consumers Protection Act. If you read the reviews this shop is known to ruin peoples cars and not own up to the damages caused. I had to buy another turbocharger and repay for the tune. I am seeking compensation from Red Automotive for both tunes and both turbochargers

    Customer Answer

    Date: 10/05/2023

    Please note the amount stated on the invoice, the repair was financed through a company called *******. 
    ******** ** **** *** ******** ********* ** *** **** * *** **** ********* Red automotive has also been paid in full.

Red Automotive Ltd. is NOT a BBB Accredited Business.

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