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Business Profile

Auto Warranty Processing

Nationwide Auto Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tim F*** from Nationwide Auto Warranty is not honoring my Nationwide Auto extended Contract No: ******. This is what I emailed him on Oct 8, 2024 My name is ***** ***********, and I am writing regarding my 2014 ****** ****** (VIN: *****************), which I purchased new from ******** ****** on December 5, 2014. Unfortunately, ******** ****** is no longer in business. I believe I have diligently followed ******’s maintenance schedule to keep my vehicle in optimal condition. However, on August 21, 2024, while traveling from Belleville, ON to Kingston, I experienced significant issues with my car as I exited the 401. I took my car to my mechanic ** **** ****** **** (********************), but they referred me to ******** ************ ******** for further assistance. In the midst of this, I overlooked my ****** documentation as my immediate concern was getting my car repaired quickly. * **** ** ** ******* ** **** *** ** ******* ******** **** ** **** *** ****** ******* ****** *********** ** ****** ** ********** ****** ********** *** ** ****** ******* **** ****** ******** * ***** *** ** ****** *** ***** ** *** ******** ** ******* ****** ** *** ******* ** ******* * *** ******* ************* ********* ***** ****** *********** ***** ********** ** ********* **** *********** I was encouraged to review my ****** papers and realized the importance of the information I had overlooked. I sincerely apologize for this oversight; it was never my intention to be negligent. Given these circumstances, I respectfully request your understanding and consideration of my situation. I forgot to call Tim F*** from NW the day my car broke down. I went ahead and fixed my car, then submitted my claim, but they aren’t honoring the extended warranty. I had forgotten about the warranty, which I purchased 10 years ago. *** ***** ** *** ** *** **** ** ***** *** My number is *** *** ****. Thank You so much *****

    Business Response

    Date: 18/11/2024

    Hi *****, i have attached our claims procedure;

    PART SIX: CLAIMS PROCEDURES
    In the event of a mechanical breakdown and/or failure expressly
    covered under this Agreement , the Customer shall follow this
    procedure:
    a) Contact NAW claims department immediately (Monday-Friday,
    8:30-5:00
    EST) at ###-###-#### in Canada and the United States.
    b) When communicating with NAW, the customer should always state
    his or her full name, telephone number and the current odometer
    reading of the vehicle.
    c) NAW will then direct the Customer to the nearest NAW authorized
    repair facility whenever possible . Customer is responsible for
    authorizing.
    d) NAW once satisfied that all terms and conditions have been met
    , will immediately determine whether the claim is covered under
    this Agreement , then issue an authorization number to proceed
    with repairs.
    e) NAW will then pay the authorized repair facility directly ,
    less Customer's miscellaneous items

     

    The work was completed August 23, 2024. We were contacted October 3, 2024. 

    As we were not involved in the claim, we were unable to perform our job as licensed mechanics.

    In this case we would have asked for a photo of the transmission oil pan, which was replaced two days before the transmission was replaced.

    As the pan has no moving parts, it can only fail due to corrosion or driving over something and damaging it. The latter would obviously be addressed by your insurance company.

    ********* * ************ ** *** * ***** **** *** ***** *** ****** ** **** *** ******* ** ******* ** ** *** *** ****** ********** ** ** ***** ******* *** **********

    As we were unable to ascertain photos of the oil pan and claims procedures wasn't followed, we wouldn't be able to help out with the repair. We did offer to cover the cost of the oil pan replacement for you. 

    Customer Answer

    Date: 18/11/2024


    Complaint: ********


    I am rejecting this response because, as I’ve mentioned several times, I simply forgot. **** ** *** ****** ** *** ********** Tim did not reach out to ******************** or ******************************** for further information. ******** ** ******* **** * **** *********** ** ***** *** ******* *** **** *** ***** ********** *** ***** * ***** ** **** ***** ********* *** ************ ** ** ****** ******** *******
    * **** *** *** **** **** ******* *** ************* ** **** ********** **** ************* ** *** *** ****** *** ******* ******* ************** ***** *** *** **** *** ***** **** ** * **** ***** ** *** *********** ********* **** ******** * *** **** ***** *** **** ********* ** ******** **** *********** **** * **** ********* * ******* Thank You Tim for offering to re imburse the oil pan, but as you know what does not even make a dent in the amount a paid.
    Sincerely,
    ***** ***********

    Business Response

    Date: 28/11/2024

    Hi *****, ** ** ***** *** ** ****** *** ** ****** We simply ask that you follow claims procedures. Based on the chain of events, we requested photos that can't be provided. We are unaware of what was done to the transmission pan that required its replacement. Unfortunately we can't properly do our job when we are not involved in the claim.

    Tim

    Customer Answer

    Date: 02/12/2024


    Complaint: ********

    I am rejecting this response because:
    As previously mentioned, I have a valid warranty that I purchased 10 years ago for $2,168. The only mistake I made was forgetting, and I sincerely apologize for the oversight. * ******* **** ** * ****** * ********* ** ********* *** **** ***** ** *******


    Sincerely,

    ***** ***********

    Regarding complaint #********, I spoke with Tim from Nationwide. ** ********* ******** ** *** ********* **** ****** ** ** *** *** ********* ****** I have a witness and a transcript of our conversation. Tim did not contact the garages that repaired the car to verify the authenticity of the work. I have a valid warranty with Nationwide, *** **** ********* *** ****** ** ******* ******* *** ******* *** ****** ** ***** ******* *** ************** *** ***** * *** *** ** ****** *** ********** ***** Thank You.../*****

    Business Response

    Date: 17/12/2024

    As previously stated;

    Hi *****, ** ** ***** *** ** ****** *** ** ****** We simply ask that you follow claims procedures. Based on the chain of events, we requested photos that can't be provided. We are unaware of what was done to the transmission pan that required its replacement. Unfortunately we can't properly do our job when we are not involved in the claim.
    Tim

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