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Business Profile

General Contractor

Robert Pride Contracting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/11/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I hired Robert Pride Contracting to replace my roof, the materials were delivered on September 23, 2021 which I paid for $2,137.33 and the job was done on September 25th and 26th and I paid Rob cash of $1500 and he would not provide a receipt. After Rob finished and I paid him then he told me he ran out of caps for the peaks of the garage and used some old stuff he had lying around and it did not match the roof and he put 4 big screws in one of the caps instead of the proper fasteners, he said he would be back in the next 2 weeks to change them out. He called me a few weeks later and said he had the materials but it was getting too cold to finish the job and he would call me in the spring to arrange completion of the job. I waited until May for him to call but he never did so I called him and he said he was busy and would call me back that night but I never heard back from him so I called again 2 weeks later and asked him when he was going to change out the caps, he told me before it only takes about 10 minutes, he got *** at me and ****** that he didn't have time and doesn't know when he will have time and hung up on me. I have e-mailed him twice since, once asking him when he was going to complete the job and a second e-mail asking for the materials and $200.00 back so I can hire someone else to do it but he did not answer me back. * ** *** * **** ****** *** do not have the money to repay someone to do the job I paid Rob Pride contracting to do. He is now ignoring me and I don't know how to resolve my problem with him and need help. * ** ** ** **** *** * **** ** *** ***** ********* ** ** *** ** *** ** ********* ** finishing the job he started.

    Rob ordered the material on September 23, 2021 and it was delivered on September 28, 2021 and the work was done on October 1st and 2nd, 2021. 
    Thank you for correcting it for me.

    Business Response

    Date: 13/11/2022

    There are no records of this job ever being completed by Robert Pride Contract 

    Customer Answer

    Date: 14/11/2022

     
    I am rejecting this response because: Rob Pride is *****, I **** ******* ***** *** ******** ** **** *** ****** ** **** *** *** he knew I needed my roof repaired I was going to hire someone else but he talked me into hiring him saying what an excellent job he has done on others roofs and mine will be an excellent job too *** ******* * **** ***** *** *** ***** I trusted him to complete my roof.  If you look at the invoice from ******** you will see that the material was ordered by Rob Pride Contracting and delivered to my house.  Rob did not provide me with a receipt although I asked him for one *** * ***** ** *** *** ******* *** ** ** ****** **** ** ******* ** ** ** ****** ** *** *** **** ** *** he has no paper record of our transaction but he knows he did my roof.  I will send you, an e-mail from Rob on the day my material was delivered where he sends me an invoice so I have a receipt the delivery man can sign saying I paid cash for the roofing.  * ***** **** *** ** ****** ** ** **** **** ** * **** **** ** ** **** *******

    Sincerely,

    ****** ********

Robert Pride Contracting is NOT a BBB Accredited Business.

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