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Business Profile

Insurance Companies

Aha Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested for my scraped truck to be canceled they cancelled the wrong vehicle and no one has answered a phone or emails in days. They sent me a notice to call by today and I wait on hold for 2.5 hours at a time. The number 1 to leave a msg doesn’t work.

  • Initial Complaint

    Date:16/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 8th 2022
    I called Aha Insurance to get Auto Insurance
    July 8th 2022 1:02 pm
    They emailed me once asking me for my old car policy
    July 8th
    I emailed them back at 1:15 pm and sent them the information they needed
    July 8th 2022 3:23 pm
    I emailed them back asking for my insurance slip
    July 9th 2022 1:49 pm
    I emailed them again asking them to send me the Insurance slip
    July 11th 2022 3:17 pm
    They finally sent me the insurance slip

    The Auto Insurance was $270 a month with combined option to get that price
    Then they changed the price to $290 a month because I don't qualify for that deal price of $270 a month I couldn't really do nothing about the price change as I needed the insurance

    I've only received two emails from Aha Insurance
    They have never sent me the proper documents on what my Car Insurance is covered for nor a Insurance policy number
    July 15th 2022
    I called Aha Insurance asking them why they haven't taken the payment for July yet they said it takes time to process
    July 18th 2022
    I called Aha Insurance twice to talk to my case worker about when my Insurance payments will be coming out every month
    August 5th 2022
    Aha Insurance called me to tell me that they are changing my monthly insurance price to $290 a month
    September 15th 2022
    My case worker calls me to tell me the reason they haven't taken the payment for July or August is because they are missing a important document without that document they will be charging me $400 a month for auto insurance and I have till September 15th to get that document or I will have to pay $1,603.00
    September 15th 2022
    Aha insurance tried taking out the 1,603.00 out of my bank account. They never called me or emailed me asking if I have the document they needed nor did they send me an email telling me they will be taking out the money out of my account.

Aha Insurance is NOT a BBB Accredited Business.

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