Complaints

This profile includes complaints for Accomod8u's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Accomod8u

  130 Columbia St W The HUB Waterloo, ON N2L 0G6

• 

  Accomod8u

  4 - 150 University Ave W Waterloo, ON N2L 3E4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident in ********, having entered into a lease agreement with Accommod8u commencing on September 5, 2022, and concluding on August 27, 2023. I am writing to request that Accommod8u take the following actions: the return of the key deposit, the removal of the damage charge, and the provision of a reasonable compensation amount.
  
  Upon our initial move-in, a key deposit of CAD500 was levied. On the date of lease termination, August 27, 2023, we dutifully returned all three sets of keys and FOBs. However, our mailing address for the return of the deposit was not recorded. I contend that the withholding of the key deposit in this instance is unreasonable, as all keys were maintained in their original condition and were promptly returned.
  
  Furthermore, on October 5, I received a charge notice from Accommod8u amounting to CAD316.25, pertaining to wall repainting. The alleged painting damage transpired due to a severe leak on July 4, which was initiated from within the wall above our unit. I possess video evidence showing that the leak did not originate from our unit. Consequently, I assert that the responsibility for repainting the damaged wall rests with the landlord, rendering the charge unwarranted.
  
  On July 4, Accommod8u maintenance personnel asserted that our water heater was damaged and necessitated removal (notably, this was prior to the aforementioned leak and could not have been the cause thereof). Regrettably, due to oversights in inspection and management, Accommod8u failed to procure replacement heaters in a timely manner, resulting in a two-week period during which our unit lacked hot water. I firmly believe that the company is obligated to provide compensation to tenants in such cases.
  
  I kindly request your prompt attention to these matters and the equitable resolution thereof. Thank you for your consideration.

  Business Response

  Date: 01/11/2023

  The key deposit will be refunded. Please provide a mailing address to send the cheque to. Send address to ******* ******** at ********************.com

  Regards, 

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter (a student at ******* *******) is renting a room from accomod8u from September 2022 to August 2023 (I am the father and paying the rents).
  My daughter is graduating and does not need the room after Aug. 2023.
  The termination deadline for the current lease was Jan. 15, 2023.
  My daughter was under stress and forgot about the deadline.
  She sent an email request for termination on Jan. 21, 2023 (six days late).
  However, Accomod8u said that she had to keep the lease for another year because she missed the deadline. Her choice is to find someone to take over the lease.
  I think the whole thing is quite unreasonable. First, my daughter did not receive any reminder about the deadline. Second, she was only 6 days late while the end of the current lease was about 7-8 months away.
  I acknowledge that my daughter should not have missed the deadline. I believe that a small amount of penalty for missing the deadline would be reasonable. I do not understand the rationale for forcing another year of lease that she does not need (or has to find someone to takeover the lease by the student individually while it is much simpler for the company to do it). We hope that Accommod8u would allow us to terminate the lease at the end of August 2023 (even with paying some fees).

  Business Response

  Date: 10/02/2023

  Please contact me, I need to verify account details and cannot share personal information or contacts over this platform. 

  Gayle S., Paralegal

  *********@**********.com

• Initial Complaint

  Date:30/01/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ii was a student and rented a place at accomod8u in *** ******* st, Waterloo, ON. I lived there for a year from 2021 to 2022 and my lease ended in August 31 2022. I have paid all months rent and left no damage no issues at that place. I was trying to get my security deposit from them and tried to contact them through mail and calls but no resolution was made. I haven’t received my security deposit yet and trying to get it.

  Business Response

  Date: 01/02/2023

  The student authorized us on Sept 27, 2022 to use the key deposit amount toward the arrears on her Hydro Bill. 

  Attached is the authorization to our rep Allison L date Sept 27, 2022

  Customer Answer

  Date: 02/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did sent that mail but they never applied my security deposit towards hydro bill or neither they responded me instead they sent me to the collection and i paid hydro bill to the collection and never got back my security deposit. Here is collection officer contact info : ******@**************.ca 
  
  
  
  Sincerely,
  
  
  
  Vidhya P.