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Business Profile

Property Management

Sage Living Management Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:15/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 1st, 2022

    I am the owner of ******* ****** Street, Waterloo Ontario which was managed under Sage Management prior to my canceling my management agreement with them in September 2022 due to ********* *** ******* payments to my account.

    As my condo is a rental property, I had a new tenant in September 2022. Prior to a move-in, Sage Management is responsible for cleaning the unit prior to the move-in date.

    The suite was disgusting when the tenant moved in and the tenant shared pictures (********). the mold in the bathroom shower has been building up for the past 3 years of my ownership.

    Sage Management has billed me $250 for cleaning fees and they never entered my unit. The property management representative verified this and he stated that it was the tenant's responsibility. I have been billed yearly for cleaning and even a covid cleaning which I am certain never happened.

    During my past 3 years owning this condo, this is the first year (2022) where the tenant is able to contact me regarding work orders. ******** *** *** ******** ******** ** *** ******. This was the only way I was able to find out that things have not been kept up to date as I have trusted Sage Management to manage my suite on a yearly basis when the tenant moves out. I have had 3 tenants in the past 3 years.

    Sage Management also billed me for a bed frame fix in the unit (furnished suite) and there were no images to show the damage, but there's an invoice and they are forcing me to pay. **** ** ********* *** *******.

    *** ******** *** ****** ** ** ***** **** *** ******** ****** ***** **** *** *********** *****. I ended up cleaning the unit for the tenant after she moved in and we have a great relationship now without sage in the mix. The furniture that was damaged was never recorded and they never went after the previous tenant for damages because they do not do this anymore. They never did a move-out inspection or move-in inspection.

    Thank you.

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