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Business Profile

Auto Repairs

Canadian Tire Corporation, Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a TV online which was on sale. I was going to pick up at this store : Laval, Ste-Dorothee, QC. After waiting for ten days with no updates they suddenly cancelled my order and I had to call customer service to find out what happened. I was told that the sale was over and I could order the same TV at original price and there is nothing they can do about it. * **** ***** **** *** *** ***** ** **** ***** ******

    Business Response

    Date: 29/07/2024

    I have called the customer to discuss the situation and explain the reason the order was cancelled. I have apologized for the situation and have provided the customer with an $80 Canadian Tire gift card to reflect the price difference as the customer has already purchased a new tv elsewhere. Customer was satisfied with the call and resolution.

  • Initial Complaint

    Date:23/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 13 2023, I purchased 4 tires online for my car using Canadian Tire's website and i also purchased a new car battery. The following day, someone from the ****** store location called me to say my order was processed and ready for pick up. I also made an appointment to have the new tires and battery installed at Canadian Tires autoshop for October 28, 2023.

    On October 15 2023, I found other tires at Canadian Tire that I thought were better than what I had just purchased. I called Canadian Tire to request to exchange my tire order. I was advised by their customer service agent that they don't do exchanges but that I could cancel the order and then place a new order. The agent cancelled the tires I ordered and said the refund back to my credit card would be processed in 24-48 hrs. After waiting more than 48 hrs, the order had not been cancelled. I decided to use the check order feature on Canadian Tires website. The order still said, "waiting for pick up". I decided to press the "Cancel Entire Order" feature. A day later, the battery I had ordered was canceled and refunded to my credit card but not the tires!
    I went to the ****** Canadian Tire location, I went to the returns/customer service desk and was redirected to the online pick up orders desk. Then I was redirected to the auto department. At the auto department I was redirected back to online orders even though that's who told me to see the auto department. The whole time, not one employee took my order number to look up my info and order in their systems. I want my refund processed immediately so I can purchase and install new tires elsewhere for the winter season coming up.

    Business Response

    Date: 26/10/2023

    Hello,

    CT Store# ***  * **** ****** Street , *** *** *********, has refunded the customers tires.

    I will also call the customer to advise the tires were refunded. CT Store# *** apologizes for the error.

    Customer Answer

    Date: 26/10/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** *******

Canadian Tire Corporation, Limited is NOT a BBB Accredited Business.

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