We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Generators

PMG Generator Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:17/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially PMG came to my property in May 0f 2021 to look at my property and provide me with an estimate for a whole generator (22W ******* Generator) I was emailed a quote and asked to provide a deposit of 50 percent of the bill. I signed the contract and transferred a total of 5,500.00 dollars over May 4 and 5, 2021 for the installation of a 22W ******* Generator. I was informed that my generator would be installed in the fall. The fall came and went without a generator. I called PMG and was told by the owner that there was a chip problem availability due to Covid and that my generator would be coming. and would likely be in the spring before chips were available. I called in March 24 of 2022 and was told that he was too busy now and had other contracts to fill, likely would be the fall. I called back in September 14/22 and spoke with **** the owner who told me that my generator was next.. I called back again Oct 28 and the 31st to provide my availability for installation. On Nov 7 I spoke with the owner who was to come and install the generator in the 2nd - 3rd week in November. of 22. November 17 th was the actual first call had received from the owner stating they were going to come and install the following week. On Nov 25 PMG was a no show for installation and I received no notification that they were not coming; I had taken time off work. I called the owner and was told January, I said no to January due to snow, ice etc. so he told me spring. I called April 28 and was asked to call later in the summer, Aug 2; pushed off to Sep. Came to my house once in Sep, was to install 14th, never happened I have called more than 8 times to both business and owner cell. We spoke on the 26th and I asked for my money back. He said he could install generator still I gave him a firm date of install by week ending Oct 6th or money back no later than Oct 16th. I have called him 22 times since the 26th. No generator, no refund. I want a refund and call it a day.

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A $5500 deposit for a ******* generator was given to **** ****** from PMG Generator Services in September 2021. I have contacted **** numerous times since then to see when the ******* generator would be delivered. It is now October 2023 - more than 2 years have passed and no ******* generator was provided despite numerous attempts, including raising case ******** directly with the ******* company in Feb. 2023. I have tried calling PMG Generator Services numerous times without any answer. * **** **** *** ********** ** **** ******* *** expect the deposit to be returned within a month of filing this complaint* ********* *** **** **** ** **** ***** ******** **** ** ****** *** * ***** ******** ** *** ******* **** ** ********* ** **** ** *** ********

  • Initial Complaint

    Date:06/02/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12, 2022 the Operations Manager, **** ******, from PMG Generator Services attended our residence. We agreed to purchase a ******* 24 kw Generator, Mod#**** for a cost including installation of 13,833.46. We gave **** a cheque for $7000.00 as a deposit which was cashed immediately. **** told us at that time that our generator would be in by August. Every month since August, we have been checking with **** about the whereabouts of our generator. On most occasions, he doesn't answer his phone, so we have to leave a message. ** *** ***** ** *** ** *** ********* ****** ** *** **** *** *** ***** ***** *** *** ******* ******* *** ********* ******* ** ** *** **** *** *** ******* *** ** ********** *******  During the Christmas holidays of 2022, we were 6 days without power. This was 5 months after our generator was supposed to be installed. I did speak with **** in early January 2023 (one year since the deposit) and he told me that our generator was indeed in but that he was busy and looking to install in February. I have called every day since February 1st, and haven't received an answer or a call back. On Friday February 3, 2023 I left a message telling him that we just wanted our money back and that we would be there to pick up a cheque on Monday. At about 11 am today, February 6th, we attended the business and was told by one of his employees that **** wasn't there. He did call him on a cellphone and I spoke to ****. I told **** that we were at his business and wanted our money back. He said to put it in an email which I did and I told him I wanted my money back immediately. He said "Do you really want to burn that bridge?" This was after he told me that our ******* was now gone???I said yes **** ** ** ****** **** ********* ** *** ******** * **** **** *** **** ** ***** *** ** ******* * **** ****** **** ** *** ****** ***** ** ***** ** **** ****** ***** I just want my money back. *** **** ** ******** ******* *** *** ******** ** **********

PMG Generator Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.