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Business Profile

Property Maintenance

Scottish on the Rocks Property Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/09/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Scottish on the rocks to pave/do concrete for our driveway and pathways in August. On September 6th they poured the concrete and as of that date we paid them 60% or $8050. They were supposed to seal the concrete the next day, remove the old materials and asphalt was to be poured on September 8th or 9th. ***** ****** began giving us excuses as to why they weren't come to finish the job. We asked him to come and clean up the hazards they left behind but nobody showed up. We've been trying to reach him through phone calls, voicemails, texts, ******** messages but to no avail. September 27th I contacted the ******** **** ******** **** who originally promoted this business and they got a response from ***** within minutes and gave us his email. We were able to communicate once through email since then but he continues to ignore our attempts and has taken down their ******** page once I posted a review. We want them to clean up the mess they have left, refund what we've overpaid and will hire someone new for the asphalt as we don't trust these people anymore. We have overpaid $335 plus the cost of sealing the concrete and removal of materials he charged us $250 for. They also left a huge mess on our new siding, composite, fence, shed/backyard from not covering anything when they sprayed the concrete to expose it. We've been working to clean this up ourselves. We have been undergoing renovations since May 9th and our contractor cannot finish the job (and get final payment) until our driveway is complete.

Scottish on the Rocks Property Maintenance is NOT a BBB Accredited Business.

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