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Business Profile

Deck Builder

All Hands on Deck Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We engaged All hands on Deck in Jan 2023. We have a contract signed from Jan 12, 2023 for work to be completed. Having worked with this company in prior years, we felt comfortable with the trustworthiness of the owner. The payments were setup to permit the company to buy the materials upfront. The work started in June (as agreed). The company did not order the correct parts. Then they claimed they did not order enough parts. Then they claimed delays by the supplier. All these delays were fine, so long as we were kept informed and work somewhat progressed. Last week, ***, simply stopped responding to our calls, texts, emails. He has 90% of the money, with 50% f the work completed. We have to still complete the finishings on the roof, then the entire interior of the structure (insulation, drywall, tape, mud, sand, paint, flooring, heating/cooling unit). He has the money to buy these things, but has completely abandoned the job, without any explanation. We are left now for a week with no contact and a job that is not useable. We will have to engage a new contractor to complete the work, at additional costs to us. We have a signed contract from this company. Can you help us engage with them for compensation - or perhaps resume the work and complete the project? **** 

All Hands on Deck Inc. is NOT a BBB Accredited Business.

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