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Business Profile

Business Process Management

360insights

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for 360insights's headquarters and its corporate-owned locations. To view all corporate locations, see

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360insights has 3 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:23/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2022 I bought a washer and dryer from ***** **** ************ There was a $50 rebate offered if you submitted the form and receipt. I did so promptly and received claim# **********. I checked the status of the rebate starting in September 2022 and it said "Approved Your claim has been approved for fulfillment" It said it would take 4-6 weeks and I would receive a **** prepaid card for $50. Since that time I have checked the status several times as I never received it. It still says the same. I have tried calling and it says "no routes" found when I call *************** ****** is of no help since they use outsource company for promos. I emailed on January 12, 2023 and got ticket #******* and I have yet to receive a response back. My emails have been ignored. It's been 7 months since I purchased the washer and dryer and they have not fulfilled their end of the deal!

      Business Response

      Date: 31/01/2023

      Hello,

      Her claim was marked paid on 06/16/2022. She was also emailed on Monday, June 6, 2022 7:28:17 AM advising her the instructions to monitor the status of her rebate claim until marked paid in case she didn't receive a payment email. Unfortunately, the vendor has rules where a prepaid card is only valid for 6 months - we will looking to see if we can grant an exception for this customer by working with the vendor. Regrettably, she did not monitor the status of her rebate claim by following those instructions on the original email therefore, she believes she did not receive the rebate claim. 

      Please let me know if there are any questions or concerns!

      Thank you,

      *****

      Customer Answer

      Date: 31/01/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    360insights is NOT a BBB Accredited Business.

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