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Business Profile

Electronic Equipment Repair

MTC Manufacturing & Technology Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** *** ******* **** *** ** **** **** ********* *** ******** when *** delivered a new fridge to us on 2023 Feb 6.
    Details as follow :
    2022 Sept 15
    Fridge warranty request submitted to ******* *** ( fridge handle broken)
    2023 Jan 31
    Heather from MTC (fridge company) arranged to swap my old fridge with new fridge with different handles.
    2023 Feb 6 at 8:30am
    Two guys from *** came and offered to replace broken handle. We refused. Then offer to replace all fridge doors. We refused.
    They brought in new fridge. We found a dent on bottom drawer. Should *** let us know about the damages in the first place instead of we told them about the damages ?
    The guys called their boss. I was rushed to sign on the cell phone with a blank screen . I was assured by the guys that it's for removal of old fridge.
    At 8:56am ******, owner of *** called and promised to replace dented drawer.
    Right after they left, we found old upper doors on new fridge. I ran to *** truck and told the guys old doors on new fridge and I need a receipt of what I signed. I was ignored and they drove away.
    At 9:51 am Called ****** and told him the issues of old upper doors and request a receipt of what I signed.
    Later of the day, further damages found on left side and back of fridge.
    Emailed Heather of MTC about the issues.
    2023 Feb 10 emailed ******.
    Many phone calls to *** with no reply.
    2023 Apr 22 at 12:15pm
    Bottom freezer dented drawer replaced by ***. No service order for two upper doors. Called ***.
    2023 Apr 24 10:55am
    Called ***.
    2023 May 1 at 4:45pm
    ****** answered my call telling me *** manager will call back.
    *** unresponsive to phone calls and email.
    1 *** should replace two new upper doors
    2 Provide receipt of what I signed on blank phone screen
    3 Why did the guys offer to replace handles and doors? Their duty was to deliver new fridge to me
    4 I ran to *** truck in the cold telling them old doors still on new fridge. I was ignored. ****** **** ******* ****** ****** ********

MTC Manufacturing & Technology Centre is NOT a BBB Accredited Business.

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