We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Spa

Thermea Spa Village Whitby

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Reviews

Customer Review Ratings

1.25

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Anton C

    Date: 05/02/2025

    Valentine packages, misleading you to think it is for valentines day
    Which turns out to be simply a credit that doesn’t guarantee valentines day
    Called after a day and they offer no refund

  • Ellen w

    Date: 27/01/2024

    Gift certificate was purchased in 2021, before the spa in Whitby opened. Because of delays, not opening on time and contaminated pool, I was requesting a refund,which spa denied, but they talked about compensation when spa opened because of the issues. When I recently emailed the spa asking about compensation they said there would be none. And they never apologized to me for the inconvenience or for keeping my money for a few years. GOOD CUSTOMER IS MISSING and the spa experience is not worth the cost.

  • Linda L.

    Date: 13/10/2022

    I contracted a body rash and ear infection after attending the spa October 8th I contacted the spa and wanted to provide update regarding this concern- perhaps they didn’t know.
    I was asked to send photos of rash and I did provide those photos most likely the kalla bath I updated them
    I have received no response. The friend and family member I attended both spa and kalla therapy all developed ear infection and rashes.
    I was to hear back from Sergianne -Lesley B.-Canaba and have no call or response from Thermea
    Not a pleasant experience poor customer service
    ***** *******

  • Kat604

    Date: 12/10/2022

    On Thermea’s website it does not list that there are 3 different saunas that are not available, along with some small water features.
    At the end of the day we went to the guest services desk and spoke with a female associate, about when the 3 saunas were going to be open. We let her know that it was not listed as closed on their website, so we asked the associate if we could possibly get a credit to come back at a later date, when the rest of the saunas were ready as the website is very misleading.
    The associate promptly said that she would talk to her manager, and she went into the back office. She came out shortly after and told us that it’s just a feature that isn’t ready yet, and proceeded to tell us to sign up to the email newsletter for updates when it’s available.
    She also told us that their marketing team is working on updating the website, and the manager is not compensating for the unavailable features.
    ** ***** ******* ** *** ** ****** ** ** *** **** *** ***** ******* ********** **** ** *** **** ** *********** ** ******** ** *** **** ***** *** *** ** **** **** ** *** **********

Thermea Spa Village Whitby is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.