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Business Profile

Appliance Repair

Superior Appliance Service of Windsor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10,2024 had a service technician in my home to repair a kitchen aid oven. Tech said upper element was cracked and not functioning, which I could see was true. Replaced the element and still the oven did not work.After checking the oven again he said he could get it working but there was a problem with the wires? at the back of the oven. Said his supplier doesnt carry them but will look at a different supplier. He left my house with ****** of my money for a job I am still waiting to be completed and if it cant be completed I feel I am *********** some reimbursement. The sum is way over what I was quoted and after talking 3 or 4 times to the company I still have no resolution. I sent an e- mail to the manager with my concerns and have not heard back(sent Monday January 15).I am a frustrated senior that feels I have been taken advantage of.Can you help me,please?

    Customer Answer

    Date: 29/01/2024

    I thought maybe you might need this phone number as it is the number that called me back when I first was calling them to complain about the service. It is not a local number. The name that comes up is ************ and the number is ************

    Customer Answer

    Date: 29/01/2024

    I am having trouble responding to your e- mail . I have not heard from the company.When I first started calling them about the complaints of their service this is the number that would come up on my phone. It is not a local number. The name ************ came up and phone number ************. Maybe this will help

Superior Appliance Service of Windsor is NOT a BBB Accredited Business.

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