Complaints

This profile includes complaints for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint is with:
  - the FCA warranty not honored by Dealership using an unsubstantiated assessment on the failure.
  - FCA refusing reimbursement of independent auto garage's repair which is less than he Dealership's quote for same work.
  Problem:
  -June 14, 2022: The 2017 **** ******** VIN:***************** was taken to ******** **** ***** ********) for repair. This vehicle has X89 Power Transfer Unit Extended Warranty to 8 years or 240,000 KMs. (Attached)
  Technician at ******* reported damage due to abuse, but was unable to explain/show how that assessment was arrived at.
  Dealership would not consider warranty claim as they based the Technician's unproven assessment. Dealership would not consider the failure warranty even though it had all the details as described on the warranty extension letter. There was audible grinding, red MIL error code, and loss of power experienced on the vehicle (recorded on Dealer Action Plan).
  Dealership provided photo of damage, but couldn't explain why/how the holes were created from the inside to wear through to outside of casing. (Attached)
  Dealership was very interested in making a trade-in sale and continued suggesting that a number of times.
  June 14, 2022 - Owner opened Case Number ********
  Verbal discussion with FCA agent resulted with FCA would not consider warranty based on ******* Technician's assessment. FCA suggested the vehicle could be taken for another assessment at owner's cost.
  Owner took vehicle to an Independent Auto Garage which has received very positive social media recommendations - **** **** *** ***..
  Assessment was made by **** **** *** ***.. and confirming same part is required to be replaced - Rear Differential Assembly.
  Volt Auto Pro Technician had a different assessment on the failure and has commented that there was absolutely NO indications of abuse found. **** **** *** *** technician's report (Attached).
  Requesting this repair be covered by the X89 warranty & payment for repairs given to the owner.

  Business Response

  Date: 16/09/2022

  We appreciate you bringing this matter to our attention. Our customer has been contacted and notified that we have reviewed the rear differential repair completed at independent garage. We have determined that this repair is not related to the extended warranty X89 (PTU - power transfer unit). 
  The rear differential warranty was 5 years or 100,000km (whichever occurs first)  and this warranty has expired. Customer was advised that  FCA Canada will not hesitate to assume the repairs cost during the warranty. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner.  We have also advised that all warranty repairs must be done at an FCA dealership. FCA Canada is not able to reimburse repairs done outside of warranty at an independent facility. 

  Customer Answer

  Date: 16/09/2022

  
  
  Complaint: 18005225
  
  
  
  I am rejecting this response because:
  
  When the extended warranty was received, the explaination was that the warranty covered the "Powertrain" of the vehicle.

  warranty extension was because there were issues of internal parts failing As it described. 

  Not once during exchanges about this repair with FCA was the warranty described differently. There was internal componet failures in the rearen.

  my further investigating shows this failure in the Jeep's rearends is a common problem, there are many other vehicles with this same failure as well.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 20/09/2022

  We appreciate you bringing this matter to our attention. We have contacted our customer to reiterate our position.
  We have advised the customer that the extended warranty X89 covers the power transfer unit only. This extended warranty does not cover all the powertrain components.
  The customer has an invoice for the rear differential replaced at independent facility. This component is not covered under the extended warranty X89. The warranty for the rear differential has expired and FCA is not able to reimburse this repair.
  While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New vehicle with multiple problems that dealers were not able to repair. Went to the dealer 6 times, without successful repair. Problem with the transmission module can't be found. Multiple other problems on the vehicle and not being assessed by dealer even when we gave a full list. Trying to contact FCA, waiting over 2 hours on the line, no answer. Left 3 messages, no call back. Dealer resets the CPU and give back the vehicle, while the problem is still there. Trying to reach FCA directly as dealer as no power over whatsoever will happend with the situation. Unable to reach either by email or phone. 3 cases has been recorded, no call back.
  
  Vehicle used for business so a lot of fees engaged. Lost the vehicle over a month in total. Fees engaged by lost jobs, time going back and forth to the dealer to get the vehicle back. Vehicle stopped by itself and gas pedal was working by itself (no control over the accelerator pedal - video taken). Need to tow trailer and mini-excavator for work.
  
  It's now giving me health problems as result of stress and anxiety. Tried to contact FCA today, no answer after 80 minutes on the line. Looking to talk with FCA to either have them take the defective vehicle back, or trade-in with another vehicle and work together finding a solution that will fit both parties. This is the last attempt after lawyer papers are sent. Thanks for your time.

  Business Response

  Date: 16/09/2022

  We appreciate you bringing this matter to our attention. We have contacted the customer and advised that FCA is committed to repair the issues with the vehicle. Customer was advised to return to the dealership. The dealership has access to technical support from FCA Canada. We have contacted the dealership and advised to work with FCA technical support to remedy any identified defects. 

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept. 6th, 2022
  
  I have a 2020 **** compass ********* 4x4 & was told by **** canada customer service i am covered for 100,000 kms or 5 yrs for battery replacement etc. other than brakes which i understand that. I have been unable to drive my suv for a few months due to mdecial issues until i get cleared however i was able to start the suv a few times a week to make sure everything was running & was good. One day i wen to start suv & would not start. I had a friend try & jump start suv as well as boost to be sure & nothing happened. My wife/me/friend made a phone call to **** canada & was told we were covered for this plus i had to get a tow truck which also was told would be covered to bring it to dealership for the following day. My wife gets a phone call from dealership saying that we are not covered & stated it would be over $900 plus for any repairs due to the dealership stating 2 fried batteries. The rep we spoke with was very clear we were covered & we asked 2 times & both times were told yes, i have 2 other ppl that heard this very clear on phone. ***** * ** *** ******* * *** ** ***** ****** ** ** *** *** ****** **** ********* ****** ** ****** The suv has only 66,000 kms. I am furious the fact i had got a tow truck which will cost me more now for nothing that can be done. I want a resolution to this situation or i will be pursing more action.

  Business Response

  Date: 09/09/2022

  
  We appreciate you bringing this matter to our attention again. Our customer has been contacted and notified that within the 3 year or 60,000kms (whichever occurs first) basic warranty, FCA Canada will not hesitate to assume the battery repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The basic warranty coverage for this repair expired at 60000 kms and FCA Canada is not able to cover the repairs. 
   We have also reviewed and determined that the customer talked to an agent from Roadside Assistance and they advised that the towing  coverage was 5 years or 100 000 kilometers whichever occurs first. However this coverage does not include the battery repairs. 

  Customer Answer

  Date: 09/09/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2022, my 2020 *** ***** 1500 didnt start and after diagnosed by a *** dealership, it was a failed starter. Since my truck is newer truck, it was covered under warranty. Unfortunately the parts is not available until end of September leaving me with no truck to use affecting my livelihood. What is frustrating is that i was advised that even its under warranty, i dont have service contract to qualify for a loaner vehicle to use. It was not my fault that their product failed and production takes too long.
  
  Why is it that they cannot provide loaner if this is clearly their products fault. Why is it that i have to loose a lot due to their poor workmanship of the truck. All I am asking is that to give me a loaner so i can go to work and use for my travels. With such a big company and me paying a lot of money to buy the truck, can a loaner not possible?

  Business Response

  Date: 09/09/2022

  We appreciate you bringing this matter to our attention. Our customer has been contacted and notified that the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand. These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA is making every effort to provide the part as quickly as possible in order to repair the vehicle. Customer was also advised that the current warranty does not offer a provision for substitute transportation in the event of warranty repairs. Courtesy vehicles, therefore, are considered and administered on the basis of availability and individual dealer policy. We have contacted the servicing dealership but they don't have any courtesy vehicles available. However we have notified the customer that FCA Canada is willing to review for a possibility of assistance outside of warranty if customer finds a rental vehicle.

• Initial Complaint

  Date:31/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30th I received an email notifying me “the *** ******* subscription is expiring on 09/05/2022.”
  I contacted the number provided and spoke with ***. *** then handed me over to another party to explain what the two components were, Assistance and Navigation.
  I was mortified. At no time during the sales pitch were these subscription based features mentioned. I contacted my Selling Dealer, ********* ***** ******** *** in Port Hope ON and spoke with ****, my salesman. **** stated we was unaware the Navigation features such as live routing, gas pricing, points of interest, etc. were subscription based let alone the features in Navigation, remote start, unlock doors, etc. were as well. That is a telling sign!
  I loaded the app onto my phone and found the stated features. I tried to set up my Dealer as I would like to see Maintenance History via my phone. I was only able to view US based dealerships. I again called and a case was created. I received a call telling me that due to “privacy” laws in Canada *** is unable to display the Canadian dealers. Thus no Dealer, no History.
  How can you expect me to pay over $36.00 (with tax) per month for a subscription to something I NEVER agreed to when I purchased; as this was never disclosed or an app which does not provide the features it clearly shows. In fact all of my Vehicle Health items are showing incorrect information directing me to the dealer. I literally had my oil changed yesterday however the app shows DETERIORATED ENGINE OIL…. Go To Dealer. All of these show Go To Dealer! Rather scary!
  I would think all Canadians facing this renewal should be quite upset with FCA Canada as I am. I would expect this could possibly lead to a law suit for a “bait and Switch” as the app is not 100% usable in Canada.
  
  We have a 2016 *** Soul that provides similar features and is 6 years older at NO additional cost.
  
  After owning 3 *** trucks and purchasing a brand new upon my retirement, I am so very disappointed.

  Business Response

  Date: 09/09/2022

  We appreciate you bringing this matter to our attention. Our customer has been contacted and notified that FCA indicated in the radio's manual that the vehicle may come with an included trial period for use of the U******* Connected Services services starting on the date of vehicle purchase. After the trial period, the customers must purchase a subscription if they want to continue using the connected services.  Customer has been advised that FCA Canada is not able to provide these services for free once the trial period has expired. 

  Customer Answer

  Date: 10/09/2022

  
  
  Complaint: 17803881
  
  
  
  I am rejecting this response because: clearly a bait and switch game.  I will reach out to Attorneys, this is a class action suit.
  
  
  
  Sincerely,
  
  
  
  Ralph Kerr

• Initial Complaint

  Date:05/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2016 ***** caravan. Air conditioner is blowing warm air. Service determined the back of van fan and all the lines to the back needs replacing. Very labour intensive. $3000 estimate. Of course it's off of warranty. But here is the kicker. My father in law has a 2011 caravan, same issue. Had to get a part to cut off air conditioner going to the back of van. Cost: $150 part and labour. air in front does all the work now for the whole van. The next kicker: nephew has a 2012 Caravan. Same issue. Did an AC recharge. Worked for last summer but now has same issue again warm/ hot air blowing in the back. All online forums are saying the same thing: ***** caravans have issues with air conditioners seizing their lines and then back of van is blowing hot air. Why isn't this a recall already??? Because it is not a safety issue. I want it to be a recall issue. This is terrible. Three vans in my family have the same issue. They are building this vehicle wrong somehow. I have never had problems like this before. Air conditioners should last the life of the vehicle and should certainly not cost $3000 to fix. I phoned FCA, have a case number but that is as far as it will go as it is off warranty. But I want them to fix the issue with all their vans as it is obviously an ongoing problem. The dealership didn't tell us about the aftermarket fix to shut off ac to back to make a more reasonable solution. When we phoned them back and inquired about what we heard to try they knew all about it, told us the part name, where to order it, and how much labour they charge to install it (one hour). Why isn't ***** Canada offering to atleast to bypass the back fan? And they should be paying for it as well. So we have ordered the part. Expedited it. And they will install. Granddad's van works just fine with having to cool the whole van from the front. Good enough for Canada's few hot weeks. *** *** * *** ***** ** ****** ****** *** ** *** **** *********** ****

  Business Response

  Date: 11/08/2022

  We appreciate you bringing this matter to our attention. Our customer has been contacted and notified that within the warranty, FCA Canada will not hesitate to assume the air conditioner repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The basic warranty coverage and the customer's service contract for this repair have expired and the customer’s vehicle is not subject to any recalls.

• Initial Complaint

  Date:04/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The end of March 2022 I bought a 22 Compass Trailhawk Elite and have had nothing but problems with it. It's been back to the dealership twice for the same issues that have yet to be fixed, the last time the dealer said they were waiting for FCA support to tell them how to fix it, but they never called me back.
  
  The issues are 1. Adaptive Cruise some times applies the emergence breaking with nothing in front of me but the vehicle in the lane next to me slows down. 2. Some days the display won't come on at all, other days it's fine. 3. Some days the stereo takes 10 minutes before it starts playing. 4. The fobs don't always work, some times it takes a few tries before the door will unlock. 5. Some times when I try to open the rear hatch with the fob or button on the hatch or using my foot the hatch will pop but not raise, I have to press the button again or use my foot again or use the fob again. 6. The photo radar notification doesn't work 3/4 of the time, I have to press the nav button and wait, then it will work for a day.
  
  I've called FCA they had an advisor call me back days later, the advisor told me I just have to wait for a software update to come out for photo radar notifications and when I asked about the other issues she said I would have to talk to the deal about that. I've spoken to the dealer and they tell me there is nothing they can do because the issues are intermittent.
  
  I called FCA back and FCA will not allow me to speak to anyone other than the advisor that was rude to me and told me I just have to wait for a software update.
  
  This is the second 22 Compass I bought. I bought one the end of Dec. 2021, it had all the same issues and then some. That one was returned to the dealer because they sold me the wrong model.
  
  From doing a google search I found out all the issues I'm having are common issues, so FCA knows all about this issues but have yet to fix them.
  
  I want this fixed or for FCA to take this *****. back.

  Business Response

  Date: 09/08/2022

  We appreciate you bringing this matter to our attention. We have contacted our customer  and our dealership to review the concerns. We have advised the customer that we are committed to repairing the vehicle under the terms of warranty if a defect is identified. We realize that service of an intermittent condition can become frustrating to both the vehicle owner and the servicing dealer. It is often difficult to reproduce an intermittent condition in order to pursue an investigation. We recommended that the customer brings the vehicle to the dealer at the time the symptoms described are occurring and can subsequently be assessed.  We have also advised that there are no Uconnect software updates available at this time but FCA is working on new software updates. We have also advised that there are no outstanding recalls on the vehicle and if there will be a recall in the future the customer will be notified.

  Customer Answer

  Date: 09/08/2022

  
  
  Complaint: 17668493
  
  
  
  I am rejecting this response because:

  The only 2 options FCA is giving me is to wait for a software update (that they have no idea if it's being worked on or not) and to bring this *****. to a dealership when the issues are acting up, the problem is they are intermittent and when they act up I can call and make an appointment but that doesn't mean they will be acting up when I bring it in and I'm not about to keep bringing this *****. in to get the same 6 issues fixed and them never getting fixed.  The other option is to just live with it the way it is.  I will be going with option 3.  I will File a lawsuit to force FCA to buy this *****. back and while I'm waiting for the court date I will be driving around with signs all over this *****. listing all the issues and that FCA won't do anything.  This vehicle is UNSAFE due to the Adaptive Cruise applying the brakes for absolutely no reason and I will be contacting the media.  Also once I file my lawsuit I will NOT accept any thing other than FCA buying this *****. back.  If FCA wants to avoid this they have until 9:00am Monday Aug. 15, 2022 to let me know that they will arrange for this *****. to go into a dealership for repairs and will stay there until it's 100% fixed and provide me with a loaner or rental until this is fixed.  I will be filing my lawsuit 9:00am Monday Aug. 15, 2022 and will be suing for $50,000.00.

   

  5 out of the 6 issues with this *****. can be traced back to the Uconnect5, the only issue that might not be related to the ********* is the hatch some times popping but not lifting, the other 5 are directly related to the uconnect5.  Plain and simple the ********* is garbage.  A quick google search and you will see that 5 out of the 6 issues I have are very common issues that lots and lots of people are having.  Because of the way FCA is dealing with this I will never in my life buy another FCA vehicle again and that's FCA's loss as I buy a new vehicle ever 2 - 3 years, the longest I've ever owned the same vehicle is 3 years and that was a 2012 ***** ***.  I've owned 3 FCA vehicles, a 2014 **** ******* (bought it Dec. 2020 to see if I liked the *******r, loved it and was going to buy a 22 *******r but no one had any 2 door's) and 2 2022 **** Compass's.  The 2 2022 **** Compass's I owned both had the same issues, so this isn't just 1 faulty Compass, this is a ********* issue that FCA doesn't want to deal with.

  
  
  
  Sincerely,
  
  
  
  Aaron ******

• Initial Complaint

  Date:29/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my car at A ******** dealership to fix my ******** 2017 that was not starting.
  Case number at ********: ******** 
  The mechanic said it was the OEM Starter and ordered the part.
  Dealership: Erin ***** ******** Jeep Ram (Mississauga, ON)
  
  Apparently this and other parts are back orders and being delayed for logistics reasons. This part, which usually has an ETA of 1 day is now 2 weeks or more.
  
  My extended warranty just finished 15k ago, and the dealership refuses to give me a loaner. They claim it is not their fault that ******** is delaying the part.
  
  ******** says “I am sorry”.
  
  And I am paying $600/month to have my car sitting at their garage and waiting for the part.
  
  The worst part is the fact that I have no car to go to work or drive the family around.
  
  I get it, the world of logistics is upside down. I do get it. But what can they do to help me? Can they lend me an old car???
  
  How come they both ******** and Erin ***** dealership don’t give me any support here?
  
  They are being very binary when it comes to the service contract. “Sorry, unfortunately you don’t have a service with us, and we can’t lend you a car” said Terry the account manager at the Dealership.
  
  “Sorry, your warranty is up” said Megan and Jackson, the case managers at ********”
  
  But when it comes to wait for 2 weeks for a part, they ask for my “empathy”. “You have to understand that COVID affected the production”.
  
  I do get it, and I can wait. But can we all use a bit of empathy here?
  
  What if “Marcio, although your warranty is up, I understand this is a sensitive moment, and we are willing to support you with a car loaner after the 2 weeks because this is unacceptable for us as a brand”
  
  I am frustrated because I am sitting in between the manufacturer and the dealership with any support.

  Business Response

  Date: 08/08/2022

  We appreciate you bringing this matter to our attention. Our customer has been contacted and notified that within the service contract coverage, FCA Canada will not hesitate to assume the repairs and rental costs as per the service contract terms and conditions. However, after the service contract terms have been exceeded, any charges are the responsibility of the vehicle owner. The service contract #415 has expired at 100 000 kms and the vehicle currently has 116 000 kms.
  
  FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. We have launched an accelerated process to accumulate the required inventory. We have advised the customer that the order has been prioritized. The factors influencing our inventory are many and include supplier availability, storage capacity, and part demand. These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA is making every effort to provide the part as quickly as possible.

  Customer Answer

  Date: 09/08/2022

  
  
  Complaint: 17642374
  
  
  
  I am rejecting this response because:

  FCA is very objective when they say: “the customer is past his extended warranty” but apologized for being late.

  it means they empathy from my end, but don’t empathize with me.

  i had to sell the car given the uncertainty of the parts and had losses.

  they should admit it.

  
  Sincerely,
  
  
  
  Marcio ******

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an owner of a 2016 Dodge Caravan. During the ownership I had to replace both door actuators a few months apart. Later in the year I received a recall notice on the door actuators. I contacted the FCA and submitted my receipts for refund. I have been sending numerous emails to my claim adjuster and have been waiting for months on a resolution. I finally make contact and was informed the receipts require the VIN number. We had two phone conversations with the FCA and the mechanic business I used and the owner of the mechanic business said he can reprint the invoice to include on there the VIN number as his system does not automatically print on the invoice the VIN number. My adjustor
  has advised since he will be reprinting the invoice he will not accept that as valid and has denied the claim. I asked how else am I suppose to provide the VIN number without reprinting the invoice and the response was that I should start using a reputable business for my repairs. I am not sure how the FCA can make such allegations against another business implying that I have used a business who is not reputable for my repairs. I have asked for a supervisor twice with no response.

  Business Response

  Date: 21/07/2022

  We appreciate you bringing this matter to our attention. We have been in communication with our customer and have agreed upon a resolution for this claim.