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Business Profile

Express Shipping Services

the UPS store #26

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Claim #**********A Tracking # 1Z7R6424D947885190 Dear ***** or Sir,I am writing to you regarding a claim which was partially paid by the *** #** .The claim number is **********A. The tracking number linked to the claim is :1Z7R6424D947885190. I added a file to support my claim. It was regarding a package sent from ****** to ****** which was not delivered and was lost. The delivery was supposed to take four days to reach destination. The paperwork which were sent never came back. The amount that I paid to the UPS Store #26 is $81.94. *** refunded $55.82 sent to the #*** **.The owner paid me $50 in cash. Whilst we were in the reimbursement process, she told me to tick some boxes on the bill. However the store did not pay the full amount. The manager of the owner refused to pay the remaining balance. It is still remaining $**.In Short, the franchisee ***#** does not want to pay the remaining balance of $**.Can you help ?I am looking forward to hearing from you Yours Faithfully,*********************** Entrepreneur

  • Initial Complaint

    Date:17/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother from *************** sent me a couple of packages from my diseased sister who only passed away prior March 9 2024. *** driver says he delivered my packages on April 5 2024. He lied said he delivered and I refused the package.I was home all day. No one showed up or called. Also said my package was damaged and threw it away ?? I am heartbroken. It was a100 year picture of my my mom when she was a little girl vintage and vintage lamp with crystals. Very sentimental items to me.

the UPS store #26 is NOT a BBB Accredited Business.

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