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Business Profile

Fitness Center

JS Fitness Studio

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction - Thurs Feb 22/24 $299.00 + Taxes = $337.87 Cancelled transaction via text to JS Fitness on Sat Feb 24/24, this fitness challenge is not what I was looking for. ***@** Fitness, said that since I paid for meal plan & training, might as well use ****** for the consultations. *************************** - Certified Holistic Health + Nutrition Coach ******************************** I stated that I am not interested in the meal plan, and perhaps try a month at your gym and go from there.*** replied, Whatever you feel is best..again, we can chat on Monday morning Sun, Feb 25/24 - I sent text to ***@** Fitness and stated that I will not be participating in the 6 week challenge, and respectfully, request a refund for the purchase amount of $299.00 + taxes to be refunded to my ***** *** replied that he was going to reimburse me for $150 which was the nutritional amount, and let me try the gym out for 6 weeks at a great rate. "Before I reimburse and take care of everything, I would like a 5 minute phone chat. I replied on Mon Feb 26/24, that I understand that he wants to chat, however, I simply changed my mind and no longer interested in the 6 week challenge.*** replied "****** has already received her portion and that's why I need to chat with you. I can reimburse my half to you and offer you a month at the gym to continue to trial the workouts. Please let me know when you are avail for a quick chat. I replied , this is to going to work for me. Please advise when you have refunded my *****Fri Mar 1/24 - I sent text "Good morning ***, thank you for the partial refund of $149. I appreciate you keeping your word to refund $150 nutritional portion, which you stated on your earlier texts. Please advise when remaining $188.87 will be refunded.*** replied "*****, as I mentioned before, ****** was already pain upon your purchase & my job with my end is completed. Honestly & quite frankly you're lucky to receive that. This matter is now out of my hands.

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