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Business Profile

Grocery Store

Freshco

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Crystal H.

    Date: 22/12/2022

    Unbelievably poor CS at FreshCo, Tecumseh/Rivard Windsor ON. With 3 $50 gift cards I first shopped the Wyandotte east store. I filled my cart, and at checkout was told the gift cards weren't working and was directed to a small sign on the gift card display and the entrance Door. I spoke to the manager and suggested a larger sign. I left and called their CS who knew nothing of an outage but then called me back and said it was with ******* network and was intermittent at some stores. I then called the Tecumseh/Rivard location to ask about the outage and explained my inconvenience at Wyandotte. They said they're working and even put me on hold to verify with someone else. I got there and looked for ANY posted notice, which were none. I again filled my cart with the same items, go to checkout, and see a small note on the gift card display. As i ask the cashier if they're down, another worker says " oh yes, my manager just left and told me you would be coming and upset because the network went down right after you had called". I called CS again to explain my afternoon of wasted time, gas to drive across town, and that there were NO NOTICES posted. After numerous calls back and forth, CS verifying the card numbers were valid and then being told the store was not even answering their calls, I had a cashier get the manager so CS could use MY phone to explain and ask what they could do. The manager kept repeating that it was an IT issue and beyond their control. I AGAIN told them it was NOT about the IT issue and I understood it was beyond their control. However, after wasting 4 hrs of my time, they STILL had not posted a notice, and then to say there was nothing they could do but signs would be posted now. THAT IS the most blatant dismissal of a Customer and would like to know their understanding SERVICE? To not waste more gas and time to go somewhere else, ended up putting things back just to use the last $80 cash I had. I will be contacting the owner.

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