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Business Profile

Long Distance Phone Service

Maple Call

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Long Distance Phone Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used the Maple Call services to call ******* for many years.shortly before **** 2023, we received a message stating that Maple Call will no longer provide this service after **** 30, 2023. As soon as we received the notice prior to **** 2023, we went online and closed our account. Despite that, Maple Call wants us to pay $14.95 for **** plus another $40 in late fees. This is extortion and I do hope that you will be able to assist with this.

    Business Response

    Date: 08/12/2023

    To whom it may concern,

    Please note that we have received the complaint and we're extremely sorry for any inconvenience this might've caused. 

    A total credit of $29.79 has been applied on the customer's account on 12/7/23 and the balance on the account is now $0.00.

    Please find attached the Account summary and Adjustments screenshots that reflect the credits applied one the account, the notes our representatives wrote in regards to the complaint, as well the account status being inactive. 

    Once again, we apologize for any inconvenience! 

    Sincerely,
    MapleCall **** Complaints Department

     

    Customer Answer

    Date: 08/12/2023

    It is true that the business provided a credit of $29, but I was threatened with Collections and felt obligated to pay $25 to avoid dealing with Collections. As I have told Maplecall during the many times I spoke, I was a loyal customer for many years, but they cancelled the service I was paying for - direct calling to *******. They forced me to pay after I closed my account online because I had to call them. I paid $25 for no services in order not to be referred to collections and deal with that headache - felt extorted by a business to which I have been a client for many many years and to which I have provided my credit card and always paid on time!

    Customer Answer

    Date: 08/12/2023

     
    Complaint: 20970385

    I am rejecting this response because:It is true that the business provided a credit of $29, but I was threatened with Collections and felt obligated to pay $25 to avoid dealing with Collections. As I have told Maplecall during the many times I spoke, I was a loyal customer for many years, but they cancelled the service I was paying for - direct calling to *******. They forced me to pay after I closed my account online because I had to call them. I paid $25 for no services in order not to be referred to collections and deal with that headache - felt extorted by a business to which I have been a client for many many years and to which I have provided my credit card and always paid on time!

    Sincerely,

    *******************

    Business Response

    Date: 13/12/2023

    To Whom it may concern,

    Please note that **************** has been contacted in response to the previous reply rejection. 

    Customer stated he did not agree to pay the total of $25.80 but would've agreed to pay $13.04 for the latest invoice. 

    Since the payment of $25.80 was already made, a partial refund of $12.76 has been issued on customer's card ending in * 2038. 

    Customer agreed to close the complaint once the money were refunded to his account. 

    Customer Answer

    Date: 14/12/2023

    I have discussed this with Maple Call and I am fine with the resolution we discussed. Thanks to BBB for assisting with this complaint!

    Customer Answer

    Date: 14/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I have discussed this with Maple Call and I am fine with the resolution we discussed. Thanks to BBB for assisting with this complaint!


    Sincerely,

    *******************

Maple Call is NOT a BBB Accredited Business.

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