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Business Profile

Medical Alert Systems

Galaxy Alarm Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Alert Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,i am having considerable difficulty communicating with and receiving my refund from Galaxy medical alarm systems. i have attached a Word document that explains the problem and includes email correspondence and a summary of telephone conversations that occurred earlier. thank you for your attention to this. ***********************

    Customer Answer

    Date: 12/09/2023

    I still have not had any communication from Galaxy Alarm Systems as of 12 Sept 2023. 

    Customer Answer

    Date: 17/09/2023

    I received a cheque from Galaxy Alarms in the amount of $114.88 on Sept 15.  This is less than I should have been refunded.  I feel that I should have been refunded $215.00 for the 5 months that i no longer needed the service .  However, after ************************ insistance that the contract period ended on September 30 not November 30, I agreed that the refund would be in effect for the period of time that I called to cancel the service - June 29th to Sept 30 --  that would be 3 months to be refunded $57.44 x 3 = $172.32.   Even if the refund were calculated on the date the equipment was returned (July 13) to September 30, that would be 2.5 months or $143.60.  I find this to be incredibly frustrating and given the circumstances unbelievably unprofessional on the part of this individual. 


    Customer Answer

    Date: 02/10/2023

    Thank you for your efforts on my behalf.

Galaxy Alarm Systems is NOT a BBB Accredited Business.

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