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Business Profile

Pool Contractors

Bluewater Pools & Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spring 2021 ordered liner and coping to be installed never heard back. Than was told 2 months later it wasnt available, ordered another. 2 months later they said it wasnt ready. Called in Spring 2022 they said they would be by on a specific day, didnt come. 3 days later came, no communication. Pool Needed extra cement poured in before liner. Told which day it was being done, ended up being days later with no communication. Liner was installed and pool was left with hose in and the vacuum in One side to remove all air. Bottom drain no longer worked. Told it wasnt their issue. 2 Sharp objects are under the liner which is a huge injury and concern considering it could slice the liner. Big ********************* bolts are left in the side. No coping was installed. Called over 40x, went into the store 4x. A lady named ******** came out to take pictures and said it wasnt acceptable and she was sending the pictures to corporate to find a solution. Didnt hear back for over a year despite ******** calls. I have made 14 calls since March to contact someone about a solution and I am hung up on, told ******** will call me back or there is no answer. I have sent an email to ******** reminding her of the issue and asking to Find a solution to finally end our business with BlueWater with no response. We paid around $300 to fill the pool Last year and paid to run it all summer waiting for it to be figured out and we were unable to use. Now summer is approaching and we have the same issues. Not one time have we acted angry towards any staff we are trying to figure out if they have a solution, what theyre expecting us to pay for this horrible service and mental exhaustion they have caused us for the past 3 years. Years now. If they want to just end business and not get paid fine. If they want to actually find a solution and work with us perfect.

Bluewater Pools & Spas is NOT a BBB Accredited Business.

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