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Business Profile

Tile and Marble

Plaza Ontario Marble and Tile Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile and Marble.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got our installer to measure kitchen square footage. Went in and spoke with the sales person. The store is beautiful, nice products, reasonably priced. The associate told my husband and I we would need approx ***** sq so 4 boxes of 3x6 kitchen tiles which were special order. He did not tell us in person that it was no returns. We did not use the full boxes, we have 1.5 boxes left, he gave us more than we needed, and he was the one to determine we would need this much. On the receipt it says no returns, but he did not have us sign or agree to this on paper. We went to return the product and explain but the store and sales person said no we cannot get our money back.The sales person told us he did mention this, but he did not and if he did we wouldn't have obviously had him order more than we needed for the job.We will keep the 1/2 box of tile, but the store should give us our money back for the other. Maybe in the future have customers initial they understand this to avoid who said what to who.We want to shop their in the future.

    Business Response

    Date: 30/10/2023

    Please find the attached "Pick List" - client has signed acknowledging the special order policy.

    Customer Answer

    Date: 30/10/2023

     
    Complaint: 20719650

    I am rejecting this response because it was not went over verbally with my husband and he was told to sign

    Sincerely,

    ***************************

    Business Response

    Date: 09/11/2023

    Our return policy in regards to Special Order material is very clear.

    - it is posted on a large sign on the showroom wall.

    - it is printed on the receipt (which you acknowlege)

    - the policy was acknowledged when it was picked up and signed by the client on the packing list.

    - the client was told by two sales associates that there are no returns on Special Order material.

     

     

    Customer Answer

    Date: 09/11/2023

     
    Complaint: 20719650

    Not true at all, nothing was said in person to either of us and if it was we surely would not have taken YOUR MEASUREMENT WORD on how many boxes to buy.  We gave you the sq and your associate told us to get that many and it was incorrect from YOUR associate.  That very BAD BUSINESS.  Your business made the measurement error and then I am stuck with it.  Train your employees to correctly measure and you won't have this issue.



    ***************************

Plaza Ontario Marble and Tile Inc. is NOT a BBB Accredited Business.

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